Danielle Werts
Temple Hills
Summary
Organized and dependable professional skilled in managing multiple priorities while maintaining a positive attitude. A strong willingness to embrace additional responsibilities ensures alignment with team goals and objectives. Demonstrates exceptional analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Committed to contributing to team success while actively pursuing opportunities for professional development and continuous learning.
Overview
17
17
years of professional experience
Work History
Customer Advocate
Safelite Auto Glass
10.2025 - Current
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Listened to customers in actively to assess issues and provide accurate information.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Following up with unscheduled and deleted accounts
Sales Associate
RoofER
07.2025 - 09.2025
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Manager
Color Wheel Capital
06.2014 - 04.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Warehouse Associate
Amazon
05.2013 - 05.2014
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 50 pounds.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Sales Associate
Old Navy
01.2009 - 10.2012
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Arts - Digital Filmmaking & Video Production
The Art Institute of Charlotte
NC01-2012
Skills
- Persuasive communication
- Conflict resolution
- Team dispatching
- Scheduling
- Networking strategies
- Customer service
- Clear communication
Timeline
Customer Advocate
Safelite Auto Glass
10.2025 - Current
Sales Associate
RoofER
07.2025 - 09.2025
Manager
Color Wheel Capital
06.2014 - 04.2025
Warehouse Associate
Amazon
05.2013 - 05.2014
Sales Associate
Old Navy
01.2009 - 10.2012
Bachelor of Arts - Digital Filmmaking & Video Production
The Art Institute of Charlotte