Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Danielle Williams

Bowie

Summary

Dynamic and dedicated professional with a strong background in customer service at Cava Grill. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining a balanced cash drawer and building lasting relationships, contributing to team success and operational efficiency. Flexible and committed to continuous development.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Member

Cava Grill
10.2023 - 08.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Sales Associate

The Children's Place
06.2022 - 12.2022
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Admissions Team Member

Six Flags
01.2022 - 06.2022
  • Welcoming guests, selling tickets and season passes, scanning tickets and season passes, and assisting with lost and found items
  • Serve as a key guide for any directional assistance a guest may need.

Cashier

Irie Caribbean Restaurant
07.2019 - 08.2019
  • Greeted customers entering restaurant and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs..
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor In Arts - Interior Design

Morgan State University
Baltimore, MD

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Clear communication
  • Cash handling
  • Following instructions
  • Cleaning
  • Flexible schedule
  • Leadership qualities
  • Relationship building
  • Order preparation
  • Continuous development

Accomplishments

I successfully obtained my ServSafe Certification, as well as Level 1 and Level 2 Food Safety Certifications, demonstrating my understanding of essential food handling, preparation, and sanitation practices. These certifications have equipped me with the knowledge to recognize and prevent foodborne illnesses, ensure proper hygiene, and maintain a safe kitchen environment. Additionally, I received a Certification of Achievement, which reflects my commitment to food safety standards and my ability to apply these practices in real-world settings. These accomplishments have strengthened both my skill set and my readiness to work in professional food service environments.

Certification

  • ServSafe Food Protection Manager Certification – [May, 2023]
  • Food Safety Certification – Level 1 – [May, 2023]
  • Food Safety Certification- Level 2- [May,2024]

Certification of Achievement in Food Safety Practices – [June, 2024]
Demonstrated proficiency in food safety, sanitation, and hazard prevention. Trained in proper food handling, storage, and hygiene procedures in compliance with industry standards.

Timeline

Team Member

Cava Grill
10.2023 - 08.2024

Sales Associate

The Children's Place
06.2022 - 12.2022

Admissions Team Member

Six Flags
01.2022 - 06.2022

Cashier

Irie Caribbean Restaurant
07.2019 - 08.2019

Bachelor In Arts - Interior Design

Morgan State University

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Danielle Williams