Danila Darley
Edgewood
Summary
Both energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
2
2
years of professional experience
Work History
Sales Associate
FireVista Solutions
04.2024 - 07.2024
- Garnered public attention to the merchandise I was in charge of selling
- Handled transactions efficiently while adhering to company cash handling policies
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Barista
Starbucks
03.2023 - 07.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Customer Service Representative
Domino's Pizza
03.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Sociology
Morgan State University
Baltimore, MD05-2027
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Goal oriented
- Exceptional customer service
- Relationship building
- Money handling
Timeline
Sales Associate
FireVista Solutions
04.2024 - 07.2024
Barista
Starbucks
03.2023 - 07.2023
Customer Service Representative
Domino's Pizza
03.2022 - 03.2023
Bachelor of Science - Sociology
Morgan State University
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