Dannette Haddaway
Tilghman
Summary
Dynamic professional with experience at Chesapeake Landing, excelling in customer service and communication. Proven ability to remain calm under pressure while managing multiple tasks. Skilled in compassionate patient care and training new staff, ensuring compliance with health and safety standards. Committed to enhancing client quality of life through attentive support and organization. Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Waitress
Chesapeake Landing
St. Michaels
07.2016 - Current
- Provide excellent customer service with friendly, professional communication in a fast-paced environment.
- Remain calm under pressure while balancing multiple tables and guest needs.
- Maintain cleanliness and organization of dining areas in compliance with health and safety standards.
- Assist with onboarding and training of new staff to ensure smooth operations.
Certified Nursing Assistant
Comfort Keepers
Easton
01.2014 - 11.2014
- Delivered compassionate in-home and hospice care tailored to individual client needs.
- Assisted with activities of daily living, including bathing, grooming, and mobility support.
- Provided comfort and companionship to enhance clients' quality of life.
- Prepared meals, maintained a clean living environment, and supported household tasks.
- Completed accurate daily reports to document client progress and care provided.
Education
Phlebotomy Technician -
Easton
Easton09.2025
Certified Nursing Assistant (CNA) -
Wye Mills, MD
Wye Mills, MD01.2013
GED - Wye Mills, MD
Chesapeake College
Wye Mills, MD01.2003
Skills
- Customer Service & Communication
- Fast-Paced, High-Volume Service
- Compassionate Patient Care
- Activities of Daily Living (ADLs) Support
- Training & Mentorship
- Organization & Cleanliness
- Calm Under Pressure
- Patient care
- Vital signs monitoring
- Time management
- Training new staff
- Health and safety compliance
- Attention to detail
- Medical documentation
- Infection control
- HIPAA compliance
- Physical stamina
- Phlebotomy techniques
- Venipuncture
- Skin puncture
- Butterfly needle technique
- Blood culture collection
Certification
- Phlebotomy Technician Certificate (Present)
- CPR Certified
- CNA Certificate (Expired)
Timeline
Waitress
Chesapeake Landing
07.2016 - Current
Certified Nursing Assistant
Comfort Keepers
01.2014 - 11.2014
Phlebotomy Technician -
Easton
Certified Nursing Assistant (CNA) -
Wye Mills, MD
GED - Wye Mills, MD
Chesapeake College
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