Dante Real
Frederick
Summary
Experienced in customer engagement and cash handling, demonstrating effective communication skills in high-volume environments. Managed daily operations by maintaining cleanliness and organization, contributing to a welcoming atmosphere for customers. Trained new staff on service standards, enhancing team performance and ensuring operational consistency. Handled cash transactions accurately, reinforcing financial integrity through balanced registers.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Barista
Baltimore Coffee and Tea
Frederick
11.2023 - Current
- Prepared and served a variety of coffee beverages, ensuring consistent quality and customer satisfaction during high-volume shifts.
- Maintained cleanliness and organization of the café, contributing to a welcoming environment for customers and efficient operations.
- Assisted in inventory management by restocking supplies and monitoring product levels, reducing shortages during peak hours.
- Engaged with customers to provide personalized recommendations, enhancing their experience and fostering repeat business.
- Trained new staff on beverage preparation and customer service standards, enhancing team performance and operational consistency.
- Handled cash transactions accurately, ensuring balanced registers and contributing to the overall financial integrity of daily operations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Pool Assistant
Millennium Pools
Frederick
07.2023 - 11.2023
- Assisted in daily pool maintenance tasks and equipment checks.
- Monitored water quality and chemical levels for safety compliance.
- Performed basic maintenance tasks such as cleaning filters or replacing broken parts on equipment.
Education
Gov Thomas Johnson Highschool
Frederick, MarylandSkills
- Customer engagement
- Cash handling
- Effective communication
- Active listener
- Multitasking and organization
- Conflict mediation
- Basic math
- Cleanliness
- Customer service
Affiliations
- Dance instructor
- Public speaker
Timeline
Barista
Baltimore Coffee and Tea
11.2023 - Current
Pool Assistant
Millennium Pools
07.2023 - 11.2023
Gov Thomas Johnson Highschool