Daphni Fitzgerald
Baltimore
Summary
Dynamic professional with extensive experience in property management and exceptional customer service, honed at Apartment Services INC. Proven ability to enhance tenant satisfaction and operational efficiency. Skilled in Yardi Property Management and cash management, with a strong focus on achieving goals and mentoring teams for improved performance.
Overview
15
15
years of professional experience
Work History
Sales Associate
Walmart
6405 Dobbin Road Columbia Maryland 21045
07.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Anticipated high-demand periods by proactively maintaining adequate stock levels for popular items.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Assisted in seasonal inventory preparations to ensure smooth transitions between product lines.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Leasing Manager
Apartment Services INC
216 Schilling Circle Hunt Valley Md 21031
08.2018 - Current
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Supervised leasing teams across multiple locations while maintaining overall operational efficiency at each site.
- Collected, completed, and processed lease applications.
- Established key relationships with potential leasers and renters.
Crew Trainer
McDonald's Restaurant
7927 Bel Air Road Baltimore Md 21236
03.2010 - 05.2018
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Stocked food and materials for the next business day
- Maintained a clean dining area for guests, ensuring a positive experience with every visit.
- Increased upselling success, carefully explaining menu specials and promotions to customers.
Education
High School Diploma -
Woodlawn High School
Woodlawn Md05-2008
Skills
- Property Management
- Exceptional customer service
- Yardi Property Management understanding
- Administrative skills
- Time management
- Goal oriented
- Cash management
Timeline
Sales Associate
Walmart
07.2024 - Current
Leasing Manager
Apartment Services INC
08.2018 - Current
Crew Trainer
McDonald's Restaurant
03.2010 - 05.2018
High School Diploma -
Woodlawn High School