Dara Worm
Cambridge
Summary
Dynamic customer service representative with strong critical thinking and active listening skills. Experienced in training new staff and enhancing team effectiveness, contributing to increased sales and customer satisfaction.
Overview
21
21
years of professional experience
Work History
CSR, Sales
Nippon Sanso Matheson
Easton, MD
01.2022 - Current
- Assisted customers with inquiries and product selection, enhancing overall customer satisfaction.
- Processed sales transactions efficiently, ensuring accuracy in order fulfillment and payment handling.
- Collaborated with team members to implement promotional strategies, driving increased sales volume.
- Resolved customer complaints effectively, maintaining positive relationships and fostering loyalty.
- Trained new staff on sales techniques and customer service standards, promoting team cohesion and effectiveness.
- Monitored inventory levels regularly to prevent stockouts, contributing to seamless operations and availability.
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
Administrative Coordinator
Clear Restoration
Millerville, MD
02.2021 - 12.2021
- Coordinated office operations, enhancing workflow efficiency and communication among team members.
- Managed scheduling for multiple projects, ensuring timely completion of tasks and resource allocation.
- Developed and maintained filing systems, improving document retrieval and organization across departments.
- Oversaw inventory management processes, streamlining ordering procedures to reduce costs and prevent shortages.
- Collaborated with cross-functional teams to align project goals and enhance service delivery effectiveness.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Housekeeper
Maid Pro
Parkville, MD
11.2019 - 02.2021
- Developed efficient workflows to optimize time management during assignments.
- Maintained inventory of cleaning supplies, ensuring availability for all tasks.
- Implemented quality checks, enhancing customer satisfaction through consistent results.
Adoption Counselor
MDSPCA
Baltimore, MD
06.2008 - 12.2011
- Conducted behavioral assessments to match pets with suitable adoptive families.
- Developed and implemented adoption counseling strategies to enhance pet placement success.
- Provided educational resources to prospective adopters on responsible pet ownership.
- Collaborated with veterinary staff to ensure health and wellness of adoptable animals.
- Trained and mentored new counselors on best practices in animal behavior and adoption processes.
- Facilitated community outreach programs to promote adoption events and increase engagement.
- Maintained accurate records of adoptions, follow-ups, and feedback for continuous process improvement.
Manager
Curves Fitness
Baltimore, MD
01.2005 - 05.2008
- Streamlined daily operations, enhancing member experience and retention.
- Developed and implemented training programs for new staff, improving onboarding efficiency.
- Coordinated fitness classes, optimizing schedule to maximize member participation.
- Analyzed member feedback to refine services, increasing overall satisfaction rates.
- Led team meetings to foster communication and alignment on operational goals.
- Implemented inventory management system, reducing supply costs and waste.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
Education
High School Diploma -
Overlea Senior High School
Parkville06-2002
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Call center experience
- Complaint handling
- Payment processing
- Client relations
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
Timeline
CSR, Sales
Nippon Sanso Matheson
01.2022 - Current
Administrative Coordinator
Clear Restoration
02.2021 - 12.2021
Housekeeper
Maid Pro
11.2019 - 02.2021
Adoption Counselor
MDSPCA
06.2008 - 12.2011
Manager
Curves Fitness
01.2005 - 05.2008
High School Diploma -
Overlea Senior High School