DARANIQUE K. MILLER
Temple Hills
Summary
Friendly and enthusiastic with 5 years of specialization in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Overview
8
8
years of professional experience
Work History
Service Specialist
Epiq Systems
07.2024 - 11.2024
- Developed training materials to enhance staff knowledge of products and services.
- Supported team efforts by sharing insights on customer preferences and trends.
- Facilitated product demonstrations to enhance customer understanding and engagement.
- Identified issues by conducting thorough analysis of customer feedback and concerns.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
Service Specialist
Epiq Systems
07.2024 - 11.2024
- Developed training materials to enhance staff knowledge of products and services.
- Supported team efforts by sharing insights on customer preferences and trends.
- Facilitated product demonstrations to enhance customer understanding and engagement.
- Identified issues by conducting thorough analysis of customer feedback and concerns.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
Front Desk Agent
Navy Lodge - DC
08.2023 - 05.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Reception Captain
Swingers Golf
08.2022 - 11.2023
- Served as a reliable and dependable team member, consistently completing assigned tasks and supporting fellow crew members as needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Office Services Assistant
EPIQ SYSTEMS, INC. Cooley LLP
11.2019 - 11.2021
- Answered telephone calls and read emails on average about 30 to 50.
- Reviewed files and records to obtain information to respond to customer and client requests.
- Maintained monthly, weekly and daily reports of transaction.
- Completed general administrative tasks by proofreading documents, transcribing handwritten information and operating calculators to verify financial records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Floor Manager
Morning Consult
11.2021 - 10.2022
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored inventory to determine loss points, maintain clear records and strengthen controls.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Developed and generated daily, weekly and monthly service and sales reports with Excel and google docs.
Intake Specialist
Williams Lea Corporate Information Solutions
06.2018 - 08.2019
- Prioritize and monitor work flow.
- - Communicate job status with clients and manager.
- - Act as resource for team and clients on job and courier issues/resolutions.
- - Coordinate off-site jobs.
- - Respond to mail, courier, reprographics, supplies and fax questions from end users.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment
- Determined eligibility for counseling and referral for over 25 clients daily
Copy and Print Consultant
Staples
09.2017 - 04.2018
- Urgently respond to customer job orders while accurately completing print and marketing services.
- Managing correspondence with clients, and overseeing execution of a Production Log and replenishing supplies.
- Learn to operate new office technologies as there are developed and implemented.
- Proofed all job orders, securing client approval prior to production.
Date Entry Clerk ( Intern)
Frost & Sullivan
05.2017 - 10.2017
- Corrected and modified inaccurate files and records.
- Entered data into appropriate fields, databases, records and files.
- Updated databases or records with new information.
- Viewed and verified confidential or private information, maintaining corporate practices to keep data safe.
- Transferred data from written records, interviews and paper formats via computer, scanners.
Receptionist Captain
Swingers Crazy Golf
10.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with team and updated client records.
- Check in with team and sales team to support team for events coming up.
- create weekly commencing sheets
- Resolved customer problems and complaints.
Education
Associate of Science -
Allegany College of Maryland
Cumberland, MD2014
High School Diploma -
Crossland High School
Temple Hills, MD2013
Skills
- Customer and Personal Service Sales and Marketing
- Excels & Microsoft efficient
- Administration and Reporting
- Records Management Systems
- Excel Spreadsheets
- Mail Management
- Office Reception
- Office Management
- Word Processing
- Cash Management
Interests
Additional Information
- Perfect Attendance Honor Roll Citizenship Award
Timeline
Service Specialist
Epiq Systems
07.2024 - 11.2024
Service Specialist
Epiq Systems
07.2024 - 11.2024
Front Desk Agent
Navy Lodge - DC
08.2023 - 05.2024
Receptionist Captain
Swingers Crazy Golf
10.2022 - Current
Reception Captain
Swingers Golf
08.2022 - 11.2023
Floor Manager
Morning Consult
11.2021 - 10.2022
Office Services Assistant
EPIQ SYSTEMS, INC. Cooley LLP
11.2019 - 11.2021
Intake Specialist
Williams Lea Corporate Information Solutions
06.2018 - 08.2019
Copy and Print Consultant
Staples
09.2017 - 04.2018
Date Entry Clerk ( Intern)
Frost & Sullivan
05.2017 - 10.2017
Associate of Science -
Allegany College of Maryland
High School Diploma -
Crossland High School
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