DARCI BEANE
BALTIMORE,MD
Summary
Dynamic professional with a proven track record in office administration and customer service, notably at Maryland Department of Assessments and Taxation. Excelled in records management and fostering customer care, reducing complaints by implementing effective solutions. Skilled in Microsoft Word and verbal communication, adept at mentoring staff and enhancing operational efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Secretary II
Maryland Department of Assessments and Taxation
04.2016 - Current
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Facilitated effective communication between team members by distributing relevant memos and announcements in a timely manner.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
Customer Service Manager
Rite-Aid Pharmacy
05.2011 - 12.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Manager
Walmart
07.2004 - 11.2006
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement great solutions.
Education
High School Diploma -
Laurence G Paquin High School
Baltimore, MD06.2004
Skills
- Records Management
- Documentation and control
- Office Administration
- Customer Service
- Microsoft Excel
- Computer Proficiency
- Verbal Communication
- Microsoft Word
- Supervising staff
- Filing
- Recordkeeping
- Data Entry
Certification
- Registered Pharmacy Technician - State Boards of Pharmacy.
Timeline
Office Secretary II
Maryland Department of Assessments and Taxation
04.2016 - Current
Customer Service Manager
Rite-Aid Pharmacy
05.2011 - 12.2015
Customer Service Manager
Walmart
07.2004 - 11.2006
High School Diploma -
Laurence G Paquin High School
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