DAREL TONLAPONG FEUZEU
Burtonsville
Summary
Results-driven hospitality leader with 6+ years of progressive experience managing rooms operations in high-volume hotel environments. Proven ability to lead Front Office and Housekeeping teams, optimize departmental performance, and deliver exceptional guest experiences across Hilton and Marriott brands. Skilled in associate training, service recovery, and operational compliance. Currently pursuing an MBA to strengthen strategic leadership and financial acumen in the hospitality sector.
Overview
8
8
years of professional experience
Work History
Front Office & Housekeeping Manager
Washington Hilton
12.2023 - Current
- Lead daily operations of Front Office and Housekeeping in a 1,000+ room full-service property.
- Supervise 30+ associates and ensure alignment with Hilton standards and guest satisfaction goals.
- Collaborate with Engineering, Sales, and F&B to maintain room readiness and VIP experiences.
- Enforce second-effort service recovery plans and monitor brand compliance via audits.
- Coach team members on performance, audit readiness, and guest interaction strategies.
- Key Accomplishments:
- Reduced guest complaints by 25% through proactive room inspections and staffing improvements.
- Increased guest satisfaction scores by implementing service recovery tracking and team coaching.
Front Desk Supervisor
Fairfield Inn by Marriott
10.2023 - 12.2023
- Managed front desk functions including check-ins, billing accuracy, and guest inquiries.
- Led onboarding and training for new associates, focusing on Marriott Bonvoy, upselling, and brand engagement.
- Acted as liaison between front office and housekeeping to ensure timely room readiness.
Night Auditor / Front Desk Agent
Marriott
01.2023 - 11.2023
- Conducted night audits, resolved financial discrepancies, and prepared reports for senior leadership.
- Delivered outstanding overnight service while maintaining property security and operational continuity.
People Leader / HR Associate
Walmart
02.2021 - 04.2022
- Managed employee relations, onboarding, and conflict resolution for a large retail workforce.
- Reinforced open-door policies and supported leadership in driving performance accountability.
Specialist
U.S. Army Reserve
07.2017 - 08.2021
- Developed discipline, teamwork, and leadership through logistics and personnel operations.
Education
Master of Business Administration (MBA) -
University of Phoenix
12.2026
Bachelor of Science - Computer & Information Sciences
Bowie State University
Bowie, MD12-2021
Bachelor of Science - Human Resources Management
University of Phoenix
Phoenix, AZ06-2025
Skills
- Rooms Division Leadership (Front Office & Housekeeping)
- Guest Satisfaction & Service Recovery
- Staff Development & Performance Coaching
- Brand Standards & Quality Assurance
- Cross-Departmental Coordination (Engineering, F&B)
- Property Management Systems (PMS)
- Budgeting, Labor & Inventory Control
- Conflict Resolution & Team Engagement
- Multilingual Communication (English, French, Spanish)
LNGG
Fluent in English
French (Native)
Spanish (Conversational)
ADDITIONAL DETAILS
- PMS Expertise: Opera, OnQ, and Marriott proprietary systems
- Certifications: Marriott and Hilton Brand Service Training
- Availability: Open to relocation and flexible schedule
- Clearance: Prior military experience with personnel handling and logistics coordination
Timeline
Front Office & Housekeeping Manager
Washington Hilton
12.2023 - Current
Front Desk Supervisor
Fairfield Inn by Marriott
10.2023 - 12.2023
Night Auditor / Front Desk Agent
Marriott
01.2023 - 11.2023
People Leader / HR Associate
Walmart
02.2021 - 04.2022
Specialist
U.S. Army Reserve
07.2017 - 08.2021
Master of Business Administration (MBA) -
University of Phoenix
Bachelor of Science - Computer & Information Sciences
Bowie State University
Bachelor of Science - Human Resources Management
University of Phoenix
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