DARIA TARANENKO

• Performed quality assurance tests to ensure product reliability and efficiency before deployment into production environment

• Collaborated with IT team to design efficient software solutions, improving workflow
• Engaged in contract negotiations that resulted in favourable terms for organisation
• Proposed various methods of enhancing business performance by robotically automating the existing manual processes
• Prepared various reports and analytical summary in accordance with the business needs
• Conducted training sessions with the staff to ensure a smooth operation of Cegid application across all the luxury boutiques

• Enriched customer experience with superior service delivery
• Managed inflight services for enhanced customer satisfaction
• Handled safety and medical emergency situations calmly, ensuring passenger well-being
• Provided continuous support, hospitality and VIP customer service to passengers
• Demonstrated cultural sensitivity whilst interacting with international passengers
• Participated in regular training sessions to enhance professional skills
• Complied with all aviation governance, guidelines, and requirements

• Oversaw daily operations within the team, ensuring workload was evenly distributed
• Handled customer complaints, resulting in increased loyalty and retention
• Trained new employees on company policies and procedures to maintain standards of service
• Liaised between customers and internal departments to address and resolve customer service concerns.
• Worked with new hires to educate on various customer service tasks, product specifications and company protocols
• Coordinated with the Management and internal teams the new approaches and changes in delivering the results

• Negotiated profitable contracts, increasing company revenue
• Built a harmonious work environment with strong leadership skills
• Managed crisis situations with strategic planning
• Maintained daily business operations to fulfil the targets and objectives set by the board of directors
• Recruited personnel based on the business requirements
• Analysed the accounting reports on company's turnover balance
• Processed contracts/invoices/acts of handling services with the clients and suppliers
• Ran paid ads campaigns on Facebook, Instagram, Google AdWords

• Streamlined administrative processes to increase efficiency at work
• Conducted detailed market research for enhancement of business strategies
• Scheduled meetings, conferences and appointments
• Assisted in decision-making processes by conducting comprehensive research
• Managed incoming and outgoing email/phone correspondence
• Managed complex travel arrangements to ensure seamless business trips for executives
• Assisted with Recruitment and Onboarding of new employees

• Prepared lesson content and delivery in line with curriculum guidelines
• Provided English language education to lyceum students in 9-12th grades
• Applied various interactive methods in teaching processes
• Created and marked homework, exams and class activities to monitor individuals' progress.
• Used varied resources and technologies to maximise student engagement and understanding.