With a proven background in security and rehabilitation, including pivotal roles at the Department of Health and Maryland Department of Juvenile Services, I excel in emergency response and fostering trust-based relationships. My expertise spans report writing and conflict de-escalation, ensuring safety and compliance while promoting a supportive community environment.
Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Department of Health
Jessup, MD
01.2022 - Current
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Resident Advisor
Maryland Department of Juvenile Services
Rockville, MD
04.2014 - 01.2022
Developed strong relationships with residents, fostering a supportive and inclusive living community.
Created informative bulletin boards that provided relevant resources related to academics, mental health, and campus life opportunities for students'' personal growth.
Facilitated roommate agreements at the beginning of each semester to set clear expectations for shared living spaces.
Educated residents on university policies, promoting responsible behavior within the residence hall community.
Conducted room searches for contraband items to maintain a safe environment within the facility.
Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
Served as a mentor for newly hired Juvenile Detention Officers providing guidance on best practices within the profession.
Completed incident reports when disorder or violence occurs.
Assisted in conducting staff training sessions focused on topics such as crisis intervention, cultural competency, and professional ethics.
Prepared reports to document incidents and violations.
Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Ensured timely completion of required paperwork including incident reports, progress notes, and evaluations.
Education
Associate Of Applied Science - Criminal Justice
Prince George's Community College
Upper Marlboro, MD
Skills
Report writing
Incident reporting
General security
Emergency response
Conflict de-escalation
Conflict resolution techniques
Document management
Dispatch
Law enforcement background
Certification
First Aid, CPR, and AED Instructor Certification - American Red Cross.
FEMA Incident Command System Courses Certificates, ICS-100 through ICS-400 levels– Federal Emergency Management Agency.