Darnell Death
Pasadena
Summary
Dynamic Mitigation Manager with a proven track record at Servpro, specializing in hazard mitigation and environmental compliance. Excelled in fostering teamwork and collaboration, significantly enhancing service quality. Demonstrated expertise in adopting new technologies, leading to improved efficiency and customer loyalty. Acquired hands-on experience in plumbing, reinforcing problem-solving abilities and technical skills.
Overview
7
7
years of professional experience
Work History
Mitigation Manager
Servpro
01.2020 - Current
- Trained new staff members in company protocols and best practices, ensuring a high level of service quality.
- Actively participated in industry conferences and workshops to stay current on emerging trends affecting the field of property loss mitigation.
- Evaluated new technologies and equipment to maximize efficiency in the mitigation process without compromising quality or safety standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Salesperson
Thomas Somerville Co
12.2019 - 03.2020
- Worked to build relationships with customers and built potential for additional sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Developed relationships with clients for increased loyalty and repeat business.
Plumber Trainee
Advanced Plumbing
01.2018 - 12.2019
- Assisted lead plumbers with complex installations, gaining valuable hands-on experience.
- Contributed to successful project completion within deadlines by prioritizing tasks effectively.
- Developed strong problem-solving abilities through exposure to various plumbing challenges.
- Maximized productivity by maintaining a clean workspace free from clutter or distractions.
- Observed lead plumbers closely, learning proper techniques for pipe cutting, soldering, and fitting installation.
- Acquired specialized knowledge about different types of piping materials, their applications, strengths, and weaknesses.
Education
High School Diploma -
Homeschooled
Glen Burnie, MD08-2018
Skills
- Incident command
- Public safety
- Hazard mitigation
- Environmental compliance
- Disaster recovery
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
Timeline
Mitigation Manager
Servpro
01.2020 - Current
Salesperson
Thomas Somerville Co
12.2019 - 03.2020
Plumber Trainee
Advanced Plumbing
01.2018 - 12.2019
High School Diploma -
Homeschooled
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