Darren Ford
Takoma Park
Summary
Accomplished Service Technician with a proven track record at JF Petroleum Group, specializing in installation, repair, and customer service. Excelled in diagnosing and troubleshooting, enhancing equipment performance and customer satisfaction. Trained junior technicians, demonstrating leadership and a commitment to safety and continuous improvement. Skilled in both mechanical aptitude and fostering positive customer relationships.
Overview
7
7
years of professional experience
Work History
Service Technician
JF Petroleum Group
Linthicum Heights, MD
07.2018 - 04.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Was a Level 3 tech with gilbarco passport, dispenser, Veeder root, and Verifone certified
Mechanic Assistant
Fenton Exxon
Sliver Spring Md
03.2016 - 05.2018
- Worked alongside senior mechanics to gain hands-on experience with advanced repair techniques and tools.
- Performed oil changes, tire rotations, and other routine maintenance tasks to keep vehicles running smoothly.
- Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
- Cleaned and organized work areas, tools and equipment to support productivity.
- Enhanced workshop efficiency with proper tool organization and inventory management.
- Provided diagnostic support, generating reports on results for manager.
- Enhanced workshop safety by implementing new cleanliness standards.
Education
High School Diploma -
Thomas Edison School of Technology
Silver Spring, MD05-2016
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- OSHA requirements
- Mechanical aptitude
- Hand tool expertise
- Quality assurance
- Equipment troubleshooting
- Punctual and reliable
- Time tracking
- Customer relationship management
- Troubleshooting
- Safety procedures adherence
- Drywalling
- Plumbing
Timeline
Service Technician
JF Petroleum Group
07.2018 - 04.2023
Mechanic Assistant
Fenton Exxon
03.2016 - 05.2018
High School Diploma -
Thomas Edison School of Technology
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