Darrian Williams
Baltimore
Summary
Dedicated Service Technician with expertise in customer service, preventive maintenance, and problem-solving. Proven ability to deliver efficient service while maintaining high quality standards. Reliable and motivated worker with experience in customer service fast-paced team environments. Demonstrates strong communication skills, attention to detail, and the ability to handle responsibilities efficiently. Eager to grow professionally, contribute to a team, and maintain a consistent work record.
Detail-oriented technician adept at performing routine vehicle maintenance and inspections. Known for strong time management and reliability, with a commitment to enhancing customer satisfaction through efficient service delivery.
Overview
8
8
years of professional experience
Work History
Service Technician
Jiffy Lube
Baltimore, MD
01.2025 - Current
- Perform oil changes, filter replacements, and routine vehicle maintenance.
- Inspect vehicles for mechanical issues and recommend services.
- Maintain a clean and organized service area.
- Deliver efficient service in a fast-paced automotive environment.
Package Handler
UPS
Baltimore, MD
03.2024 - 09.2024
- Operated package sorting machinery to ensure efficient distribution of parcels.
- Loaded and unloaded packages from delivery trucks, maintaining safety protocols.
- Collaborated with team members to streamline workflow and improve productivity.
- Inspected packages for damage and accuracy before shipment processing.
Automotive Sales Associate
Advanced Auto Parts
Baltimore, MD
06.2023 - 02.2024
- Assisted customers in selecting automotive parts, ensuring product compatibility and satisfaction.
- Conducted product demonstrations to enhance customer understanding and engagement.
- Managed inventory levels, ensuring availability of popular items while minimizing excess stock.
- Developed strong relationships with clients through effective communication and follow-up strategies.
- Installed batteries and performed basic vehicle assistance.
- Provided strong customer service support
Crew Member
Burger King
Baltimore, MD
09.2022 - 05.2023
- Operated cash register efficiently to process customer transactions and maintain accurate financial records.
- Prepared food items according to strict safety and hygiene standards, ensuring quality service.
- Collaborated with team members to manage high-volume rush periods effectively, enhancing customer satisfaction.
- Trained new crew members on operational procedures and best practices for exceptional service delivery.
- Maintained cleanliness and efficiencly during peak hours.
Warehouse Associate
Amazon
Baltimore, MD
01.2020 - 08.2022
- Operated material handling equipment to ensure efficient and accurate product movement.
- Managed inventory levels through regular audits and system updates.
- Collaborated with team members to optimize workflow and meet daily operational targets.
- Trained new associates on safety protocols and operational procedures.
- Worked in a face paced fulfillment environment.
- Picked, packed, and prepared customer orders for shipment.
Landscape Groundskeeper
Dun Rite Landscaping
Baltimore, MD
08.2018 - 12.2019
- Operated landscaping equipment for efficient lawn maintenance and garden care.
- Implemented seasonal planting strategies to enhance aesthetic appeal of outdoor spaces.
- Trained junior staff on safe operation of tools and adherence to maintenance protocols.
- Conducted regular inspections to assess plant health and identify areas for improvement.
- Assisted with seasonal property maintenance and repairs.
Education
GED -
CCBC
Baltimore, MDSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Fast Learner
- Problem solving
- Time management
- Team Player
- Reliable and punctual
- Team Player
Timeline
Service Technician
Jiffy Lube
01.2025 - Current
Package Handler
UPS
03.2024 - 09.2024
Automotive Sales Associate
Advanced Auto Parts
06.2023 - 02.2024
Crew Member
Burger King
09.2022 - 05.2023
Warehouse Associate
Amazon
01.2020 - 08.2022
Landscape Groundskeeper
Dun Rite Landscaping
08.2018 - 12.2019
GED -
CCBC