Darryl Achirem
Bowie
Summary
Results-driven aviation professional with 4+ years of experience in load control, ramp operations, and deicing supervision. Skilled in coordinating teams, resolving discrepancies, and maintaining safety and regulatory standards. Focused on accurate load planning, efficient workflows, and reliable departure support.
Adaptable operations leader with a strong background in airport ground support, staff training, and performance monitoring. Known for improving workflows, managing high-pressure situations, and keeping teams aligned with safety and quality goals. Brings strong documentation, decision-making, and continuous improvement skills.
Overview
9
9
years of professional experience
Work History
Load Controller / CLC Supervisor
Swissport USA
Dulles, VA
03.2022 - Current
- Coordinated with ramp, gate, and dispatch teams to support safe aircraft departures.
- Monitored loading progress and adjusted plans for last-minute operational changes.
- Prepared accurate weight and balance load plans for departing aircraft.
- Verified passenger, baggage, and cargo data against load control documents.
- Entered flight load information into airline systems with strong attention to detail.
- Resolved load discrepancies by reconciling manifests, baggage counts, and cargo records.
- Maintained compliance with safety procedures, aircraft limits, and regulatory requirements.
- Implemented agile workflows among Load Control teams that adapt quickly to unexpected changes in schedules or priorities.
- Communicated effectively with cockpit personnel and ramp agents to finalize fuel orders and maintain fueling accuracy.
- Supervised daily workflow to ensure consistent productivity and adherence to operational standards.
- Coordinated team assignments to balance workload and maintain efficient task completion.
- Monitored performance and corrected errors to support accuracy and quality expectations.
- Trained new staff on procedures, safety practices, and role responsibilities.
- Resolved staffing and workflow issues to minimize delays and support smooth operations.
- Enforced company policies and safety requirements across assigned work areas.
- Communicated with leadership and team members to align priorities and maintain accountability.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
De-icing Supervisor
IDS International
Dulles, VA
09.2021 - 05.2024
- Demonstrated self-motivation by consistently meeting deadlines and completing tasks independently.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Inspected aircraft and surfaces for ice accumulation before departure.
- Applied deicing fluid according to weather conditions and safety procedures.
- Monitored temperature, contamination, and holdover times during operations.
- Coordinated with ramp crews and flight teams to maintain departure readiness.
- Operated deicing equipment safely in severe winter conditions.
- Verified fluid levels, hoses, and spray systems before each assignment.
- Trained new personnel on deicing procedures and ground safety practices.
- Supervised daily site operations, ensuring compliance with security procedures and post orders.
- Coordinated staffing schedules and shift coverage to maintain continuous mission support.
Ramp Agent
Swissport USA
Dulles, VA
03.2022 - 10.2022
- Coordinated aircraft loading and unloading to maintain safe, on-time ramp operations.
- Inspected baggage carts, belt loaders, and ground support equipment before each shift.
- Directed ramp crew activities to support efficient turnarounds and accurate baggage handling.
- Enforced safety procedures, marshalling standards, and hazard awareness across active ramp areas.
- Resolved irregular baggage issues and equipment concerns while maintaining continuous ramp service.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 3 daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Property Manager
Extra Space Management
Hyattsville, MD
01.2019 - 09.2021
- Managed leasing, move-ins, and move-outs while delivering consistent customer service and occupancy support.
- Monitored delinquent accounts, processed collections, and enforced payment policies with accuracy.
- Coordinated facility inspections, maintenance requests, and security checks to preserve site conditions.
- Reviewed daily reports, revenue trends, and occupancy changes to guide operational decisions.
- Trained staff on sales procedures, property policies, and customer service expectations.
- Maintained records for rentals, contracts, insurance, and account updates with strong attention to detail.
- Optimized store performance through marketing outreach, pricing adjustments, and rental conversion support.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
IT Help Desk Agent
Global Technology Solutions
Laurel, MD
04.2018 - 07.2021
- Resolved complex hardware, software, and network incidents through detailed remote troubleshooting and escalation.
- Managed high-priority tickets, ensuring accurate documentation and timely user communication.
- Administered password resets, account provisioning, and access requests across enterprise systems.
- Diagnosed endpoint issues using ticketing platforms, remote tools, and knowledge base articles.
- Coordinated with infrastructure teams to restore service and reduce recurring support issues.
Education
Bachelor of Science - Computer Science Cyber Security
Delaware State University
Dover, DE05.2019
Skills
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Documentation and reporting
- Operations management
- Project management
- Customer relationship management (CRM)
- Performance management
- Stress tolerance
- Written and verbal communication
- Load planning expertise
- Strong analytical mind
- Continuous improvement mindset
- Freight management
- Regulatory compliance awareness
- Quality control
- Performance monitoring
- Weight and balance management
- Pre-trip weight planning
- Goal oriented
- Training and mentoring
- Inventory control
- Team building
- Processes and procedures
- Process improvement
Timeline
Load Controller / CLC Supervisor
Swissport USA
03.2022 - Current
Ramp Agent
Swissport USA
03.2022 - 10.2022
De-icing Supervisor
IDS International
09.2021 - 05.2024
Property Manager
Extra Space Management
01.2019 - 09.2021
IT Help Desk Agent
Global Technology Solutions
04.2018 - 07.2021
Bachelor of Science - Computer Science Cyber Security
Delaware State University