Darshak Patel
Boyds
Summary
Dynamic Branch Manager at AECC Global with a proven track record in enhancing customer satisfaction and leading teams to exceed sales goals. Expert in relationship management and operational efficiency, I successfully improved client retention by 90% as an Educational Consultant, leveraging strong problem-solving skills and proficiency in CRM tools.
Overview
6
6
years of professional experience
Work History
Branch Manager
AECC Global
Anand
06.2022 - 10.2024
- Supervised daily operations and ensured high-quality customer service.
- Managed high-volume calls, emails, and in-person client meetings.
- Resolved customer issues and improved satisfaction scores.
- Trained and led a team to achieve sales and service goals.
Educational Consultant
LCI Education Network
India
03.2021 - 05.2022
- Advised clients and students on educational programs and opportunities.
- Developed support workshops and improved client retention by 90%.
- Maintained professional communication and built long-term relationships.
Business Development Executive
Rising Phoenix
India
01.2019 - 05.2021
- Promoted services to new and existing clients through calls and meetings.
- Helped increase sales and build customer loyalty through personalized support.
- Maintained organized records and managed client follow-ups.
Education
Master of Science - Genetic Engineering
Padmashree Dr. D.Y. Patil University
Navi Mumbai01.2014
Bachelor of Science - Genetics
N.V. Patel College of Pure and Applied Sciences
01.2011
Skills
- Customer service and client relations
- Sales and upselling techniques
- Relationship management
- Team supervision and training
- Microsoft Excel, Word, and PowerPoint
- Problem solving
- Business development expertise
- CRM and email communication
- Conflict resolution and decision making
- Operational efficiency
Timeline
Branch Manager
AECC Global
06.2022 - 10.2024
Educational Consultant
LCI Education Network
03.2021 - 05.2022
Business Development Executive
Rising Phoenix
01.2019 - 05.2021
Master of Science - Genetic Engineering
Padmashree Dr. D.Y. Patil University
Bachelor of Science - Genetics
N.V. Patel College of Pure and Applied Sciences
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