Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darshak Patel

Boyds

Summary

Dynamic Branch Manager at AECC Global with a proven track record in enhancing customer satisfaction and leading teams to exceed sales goals. Expert in relationship management and operational efficiency, I successfully improved client retention by 90% as an Educational Consultant, leveraging strong problem-solving skills and proficiency in CRM tools.

Overview

6
6
years of professional experience

Work History

Branch Manager

AECC Global
Anand
06.2022 - 10.2024
  • Supervised daily operations and ensured high-quality customer service.
  • Managed high-volume calls, emails, and in-person client meetings.
  • Resolved customer issues and improved satisfaction scores.
  • Trained and led a team to achieve sales and service goals.

Educational Consultant

LCI Education Network
India
03.2021 - 05.2022
  • Advised clients and students on educational programs and opportunities.
  • Developed support workshops and improved client retention by 90%.
  • Maintained professional communication and built long-term relationships.

Business Development Executive

Rising Phoenix
India
01.2019 - 05.2021
  • Promoted services to new and existing clients through calls and meetings.
  • Helped increase sales and build customer loyalty through personalized support.
  • Maintained organized records and managed client follow-ups.

Education

Master of Science - Genetic Engineering

Padmashree Dr. D.Y. Patil University
Navi Mumbai
01.2014

Bachelor of Science - Genetics

N.V. Patel College of Pure and Applied Sciences
01.2011

Skills

  • Customer service and client relations
  • Sales and upselling techniques
  • Relationship management
  • Team supervision and training
  • Microsoft Excel, Word, and PowerPoint
  • Problem solving
  • Business development expertise
  • CRM and email communication
  • Conflict resolution and decision making
  • Operational efficiency

Timeline

Branch Manager

AECC Global
06.2022 - 10.2024

Educational Consultant

LCI Education Network
03.2021 - 05.2022

Business Development Executive

Rising Phoenix
01.2019 - 05.2021

Master of Science - Genetic Engineering

Padmashree Dr. D.Y. Patil University

Bachelor of Science - Genetics

N.V. Patel College of Pure and Applied Sciences
Darshak Patel