Daryl Evans
District Heights
Summary
Route Relief Specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
23
23
years of professional experience
2005
2005
years of post-secondary education
Work History
Route Relief Specialist/Route Sales Representative
Ready Refresh Water / BlueTriton Brands/Primo
Lanham
12.2002 - Current
- Managed customer inquiries and provided product information efficiently.
- Help Coordinated with Ul to service schedules to ensure timely deliveries and installations. Help. with training materials for new team members on operational procedures.
- Coordinated service schedules to ensure timely deliveries and installations.
- Developed training materials for new team members on operational procedures.
- Resolved customer complaints quickly to enhance overall satisfaction.
- Conducted quality checks to maintain product standards and compliance.
- Maintained positive working relationship with fellow staff and management.
- Assisted in inventory management using specialized tracking software.
- Coordinated with other departments to ensure efficient workflow processes. Help prepare for morning Huddles with team members.
- Delivered bottled water and related products to residential and commercial customers.
- Built strong relationships with clients to encourage repeat business and referrals.
- Operated delivery vehicles safely while adhering to company policies and regulations.
- Collaborated with team members to optimize delivery routes and improve efficiency.
- Conducted daily pre-trip inspections of delivery vehicles.
- Loaded, unloaded, and delivered product in a timely manner.
- Kept accurate logs of all deliveries and trips.
- Utilized effective problem solving skills when resolving customer issues.
- Managed daily route schedules to ensure timely deliveries and customer satisfaction.
Education
Business - Business Management
Stratford Career Institute
Saint Albans, Vt 12.2019 - 12.2025
BBA - Business Management
Ashworth College
Norcross, GA 02.2008 - 02.2011
CDL B With Passenger - CDL Training
Transportation Express
Washington, DC 02.1998 - 12.1998
Largo High School
Largo, MdSkills
- Customer service
- Team building
- Employee training
- Service coordination
- Communication skills
- Problem resolution
- Root-cause analysis
- Team performance improvement
- Customer relations
- Expert in [software]
- Coaching and mentoring
- Compliance monitoring
- Knowledge sharing
- Team collaboration
- Expert problem solving
- Experience in leadership
- Multitasking capacity
- Excellent communication
- Operational Streamlining
Timeline
Business - Business Management
Stratford Career Institute
12.2019 - 12.2025
BBA - Business Management
Ashworth College
02.2008 - 02.2011
Route Relief Specialist/Route Sales Representative
Ready Refresh Water / BlueTriton Brands/Primo
12.2002 - Current
CDL B With Passenger - CDL Training
Transportation Express
02.1998 - 12.1998
Largo High School