
Remote customer service rep with over 9 years of providing support to customers via phone and email. Expertise in delighting customers with timely, accurate, and personable service. Key achievements: Responded to over 2K emails and phone calls within 48 hours regarding billing, account information , and general inquiries from customers.
•Greeted patients, answer questions, and provide exceptional customer service.
•Patient Information: Record medical histories, update patient files, and document personal information.
•Appointments: Schedule appointments and check patient’s in and out.
•Billing: Process Payments, collect refunds, and resolve billing issues.
•Insurance: Assess insurance coverage, liaise with insurance companies, and explain insurance benefits.
•Communication: Manage communication between patients, families, and the medical team.
•Care Plans: Explain care plans and help patients consider treatment options.
•Follow -up care: Teach patients how to manage follow-up care.
•Paperwork: Manage paperwork and clerical duties.
•Conducted detailed data entry and document management to ensure accurate record keeping and effective retrieval of information.
•Execute a range of laboratory support tasks, including sample preparation and handling, to support the integrity of forensic analysis.
Front Desk
Document Filing
Lab Samples
Data Entry
Cash Handling
Answering Phone Calls
Sale/Team player
Inventory Management
Decision Making
MS Office
Excel
Insurances
Omni
eJustice
Administrative Skills
Customer Service
Strong Organization Skills
Problem Solving
Critical Thinking
Multitasking
Remote
Prior Authorization
Call Center
Epic
Referral
Admitting Patients
Outlook
All scripts
Docusign
Sharepoint
Secretary