Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daryllynn Reed

Owings Mills

Summary

Remote customer service rep with over 9 years of providing support to customers via phone and email. Expertise in delighting customers with timely, accurate, and personable service. Key achievements: Responded to over 2K emails and phone calls within 48 hours regarding billing, account information , and general inquiries from customers.

Overview

7
7
years of professional experience
2017
2017
years of post-secondary education

Work History

Clerical

Johns Hopkins Hospital
Baltimore
08.2023 - 10.2025

•Greeted patients, answer questions, and provide exceptional customer service.

•Patient Information: Record medical histories, update patient files, and document personal information.

•Appointments: Schedule appointments and check patient’s in and out.

•Billing: Process Payments, collect refunds, and resolve billing issues.

•Insurance: Assess insurance coverage, liaise with insurance companies, and explain insurance benefits.

•Communication: Manage communication between patients, families, and the medical team.

•Care Plans: Explain care plans and help patients consider treatment options.

•Follow -up care: Teach patients how to manage follow-up care.

•Paperwork: Manage paperwork and clerical duties.

Finger Printing Technician

Criminal Justice Information Services
Glen Burnie
01.2019 - 08.2023

•Conducted detailed data entry and document management to ensure accurate record keeping and effective retrieval of information.

•Execute a range of laboratory support tasks, including sample preparation and handling, to support the integrity of forensic analysis.

Education

Certified Professional Biller - Medical Billing And Coding

The Community College of Baltimore County
Catonsville, MD
06.2021 - 05.2023

Owings Mills High School
Owings Mills, MD

Skills

Front Desk

Document Filing

Lab Samples

Data Entry

Cash Handling

Answering Phone Calls

Sale/Team player

Inventory Management

Decision Making

MS Office

Excel

Insurances

Omni

eJustice

Administrative Skills

Customer Service

Strong Organization Skills

Problem Solving

Critical Thinking

Multitasking

Remote

Prior Authorization

Call Center

Epic

Referral

Admitting Patients

Outlook

All scripts

Docusign

Sharepoint

Secretary

Timeline

Clerical

Johns Hopkins Hospital
08.2023 - 10.2025

Certified Professional Biller - Medical Billing And Coding

The Community College of Baltimore County
06.2021 - 05.2023

Finger Printing Technician

Criminal Justice Information Services
01.2019 - 08.2023

Owings Mills High School
Daryllynn Reed