Datrina Childers
Germantown,MD
Summary
Highly skilled professional with strong organizational and administrative abilities. Demonstrates expertise in supporting project coordination, managing schedules, and customer service. Highly flexible, adaptable and know to be a team player. History of being reliable, creative and an effective problem-solver,
Overview
25
25
years of professional experience
Work History
Program Assistant I
Housing Opportunities Commission - HOC Academy
03.2020 - Current
- Provided clerical support for the program specialists
- Provided exceptional customer service and maintained relationships with our customers.
- Supported planning and coordination of youth STEM/STEAM programs and associated activities.
- Supported and created the development of new programs.
- Coordinated event logistics, locations, registration, lunch menus, field trips, etc.
- Coordinated volunteer schedules and assignments.
- Created and conducted surveys in order to receive feedback from our customers.
- Created and maintained databases, spreadsheets, fliers and generated reports from YARDI.
- Provided assistance and answered inquiries.
- Volunteered to help with special projects.
- Performed wide-ranging administrative, financial and service-related functions.
Program Assistant I
Housing Opportunities Commission Of Montgomery County
03.2015 - 03.2020
- Established rapport with clients through exceptional customer service practices.
- Provided administrative support to the Housing Specialists and provided back up front desk coverage.
- Answered phones, provided assistance and answered inquiries, performed word processing for letters, memoranda, mailings and reports. Maintained databases, spreadsheets and generated reports from YARDI in Excel or Access; updated and disseminated various lists, generated mail merges. Prepared and mailed annual recertification notices/packets, tracked receipt of interim recertifications, rent increases, relocation packets, and HAP contracts, scanned all documents, including 3rd party verifications into OnBase and assigned to appropriate specialist.
Program Assistant II
HOC Towne Centre Place
08.2012 - 03.2015
- Schedule and conduct unit showings, lease signings, process rent payments, maintain vacancy reports, coordinate with onsite maintenance staff maintain various spreadsheets and databases, coordinate tenant relocations, assist the real estate development team with various renovation assignments, answer telephones, enter work orders into the YARDI database, use OnBase to insert rent payments as well as view files, create purchase orders, Greet and interact with residents that come in, filing, faxing, contact outside contractors to perform jobs, create resident letters, data entry, assist with any resident concerns, and assist with any other tasks assigned by property manager.
Program/Community Aide
HOC Georgian Court and Towne Centre Place Plney
09.2011 - 03.2015
- Mentor and assist students with homework needs, recreational activities and oversee their community service activities thru the Teen Club at Georgian Court and the Family Resource Center at Towne Centre Place.
- Create programs for families through the Family Resource Center at Towne Centre Place.
Community Aide
HOC - Towne Centre Place
09.2012 - 09.2014
- Maintained accurate records of community activities and outcomes, aiding in future decision-making processes.
- Partnered with schools in the area to promote educational opportunities for children through after-school programs or tutoring services.
- Developed relationships with local businesses to create partnerships for fundraising and sponsorship opportunities.
- Improved communication between residents and local government through regular meetings and feedback channels.
Appointment Setter
Tim Force, CPA
10.2012 - 01.2013
- Call prospective clients to set up appointments to have a representative meet with them. Answer incoming phone calls.
Administrative Assistant
Hire Standard
09.2010 - 03.2012
- Assigned to various companies as a temporary administrative assistant. Responsibilities included covering the front desk position, filing, scheduling meetings, preparing conference rooms for meetings, ordering meals for meetings, faxing, organizing files, helping the office go paperless through scanning, updating office information with vendors, scanning, and helping out with any other office projects.
Crew Leader
U.S. Census Bureau
01.2010 - 08.2010
- Responsible for going out and explaining the 2010 census process to directors of service based facilities and group quarter facilities. Also responsible for training and supervising a group of enumerators, handing out, collecting, reviewing, and submitting completed assignments. Filled out various government forms pertaining to different assignments. Required to interact with respondents on a personal and professional level.
Counselor
C.H.I. Centers, Inc
06.2009 - 09.2009
- Responsible for assisting developmentally disabled adults with everyday activities during their summer vacations, distributing medications, cooking, cleaning, planning activities, driving, and making the participants comfortable.
Administrative Assistant/IPM Champion
RSM McGladrey, Inc.
05.2006 - 04.2009
- Responsible for providing administrative assistance to partners, time review for 4 departments, ran reports using the IPM database, filled in for the receptionist, processed confirmations for the audit team, processed incoming checks and invoices for clients and vendors with the accounts payable department. Helped the tax administrative staff with assembling and scanning. Assisted with proofing and binding financial statements. Helped the marketing team put together marketing packets, maintained files.
Cashier
Jerry’s Subs and Pizza
09.2001 - 05.2006
- Made pizzas and subs, answered phones, cleaned and stocked, and opened and closed the store in addition to the cashier duties.
Intern
The Children’s Rights Council
01.2005 - 05.2005
- Responsible for typing up and sending letters to members of congress, helping parents who were having trouble with custody cases, contacting members of congress about bills, and going to Capitol Hill to meet with Congressmen Albert Wynn.
Intern
State’s Attorney’s Office
09.2004 - 05.2005
- Responsible for entering people's cases into the database, filling out the traffic docket, and watching and taking notes on court cases that were going on.
Counselor In Training
Greencastle Elementary School
06.2000 - 08.2001
- Responsible for making sure that the children were safe, coming up with fun activities for them to do every day.
Education
Psychology
UMUC
College Park, MDPsychology
Montgomery College
Rockville, MDPolitical Science
Howard University
Washington, DCHigh School Diploma -
Springbrook High School
Silver Spring, MD06-2005
Skills
- Proficient in all of the Microsoft programs (excel, word, access, powerpoint, etc)
- Computer Literate
- Licensed Driver
- Excellent customer service skills
- Great Speaker
- Outgoing
- Great at prioritizing
- Detail Oriented
- Well Organized
- Dependable
- Proficient in Yardi and Assessforce
Timeline
Program Assistant I
Housing Opportunities Commission - HOC Academy
03.2020 - Current
Program Assistant I
Housing Opportunities Commission Of Montgomery County
03.2015 - 03.2020
Appointment Setter
Tim Force, CPA
10.2012 - 01.2013
Community Aide
HOC - Towne Centre Place
09.2012 - 09.2014
Program Assistant II
HOC Towne Centre Place
08.2012 - 03.2015
Program/Community Aide
HOC Georgian Court and Towne Centre Place Plney
09.2011 - 03.2015
Administrative Assistant
Hire Standard
09.2010 - 03.2012
Crew Leader
U.S. Census Bureau
01.2010 - 08.2010
Counselor
C.H.I. Centers, Inc
06.2009 - 09.2009
Administrative Assistant/IPM Champion
RSM McGladrey, Inc.
05.2006 - 04.2009
Intern
The Children’s Rights Council
01.2005 - 05.2005
Intern
State’s Attorney’s Office
09.2004 - 05.2005
Cashier
Jerry’s Subs and Pizza
09.2001 - 05.2006
Counselor In Training
Greencastle Elementary School
06.2000 - 08.2001
Psychology
UMUC
Psychology
Montgomery College
Political Science
Howard University
High School Diploma -
Springbrook High School
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