Dauphene Brown

• Generated weekly and monthly billing for a multitude of clients and numerous branches over the years.
• Monitored outstanding invoices and performed collections duties.
• Audited and corrected invoices for accuracy.
• Handled account payments and provided information regarding outstanding balances.
• Responded to customer concerns and questions on daily basis.
• Prevented delays in payment by correcting information prior to submission.
• Helped minimize escalations by reaching out to clients in advance of expected problems.
• Followed up on denied and unpaid invoices to resolve problems and obtain payments.
• Contributed positively to workplace morale by actively participating in team meetings and offering support to colleagues when needed.
• Improved billing accuracy by meticulously reviewing and verifying contracts.
• Reduced aged accounts receivable balances through diligent follow-up on outstanding invoices. Maintained Over 60 goal of under 10% consistently over the past year.

Over 20 years in the restaurant industry helped me to develop a strong work ethic, time management skills, customer relations, as well as aiding in professional development of the staff.

• Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
• Monitored and adjusted pricing, discounts and promotions to maximize profitability.
• Developed unique events and special promotions to drive sales.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Motivated staff to perform at peak efficiency and quality.