Dave Sookdeo

Commission based sales in a competitive & exciting market. Helped provide solutions for both consumer & business clients; along with technical support for clients products. Help lead, assist, & manage day to day operations w/ peers & employees. Ex. Help train new hires, open & close stores, count & manage inventory, update signage, review reports, adjust schedules, meet team sales goals, etc.

• Been working at Best Buy for 8 years. Being in this field is quite interesting, I’ve been at the top performance in the market and even top 1% of the company. Have extensive training on building rapport and problem solving with clients. Receiving feedback and delivering experiences that help clientele enjoy their time being there. Having insight on the products that run plenty of different entertainments, allowing to help build and experience in clients home to enjoy what they’re activities. Also have extensive knowledge on reading, improving and delivering scorecards, performance, and coaching’s to other peers to help improve quality of life
• Top Performance: N/A (Was a assistant to an Agent but have been doing Agent work per the Market Manager due exceptional skills, trust, knowledge, and performance in being able to handle said role.)
• (Agent Role- Handles their own job board that consist of clients and their appointments, completing reports and filing them including escalations, being able to handle multiple calls whether they be from clients, staff members and or Higher Ups, including store staff. Appointments consist anywhere from performing installation of products, demoing and troubleshooting/IT.)

Helped provide/create complete solutions for Verizon clients and clientele inquiring about Verizon. As well as, being the in depth expert for the mobile team and clientele about Verizon’s service, how they stack against their competitors, and support for issues that arise involving Verizon. Also provides training for coworkers to help know and provide valuable information on Verizon for clients. Along with delivering a business plan was exceeding expectations of said plan.

Top Performance: Ranked in the top 25 of the company multiple times on Verizon Scorecard. Rock Star performance several times within 1 year of having the position. On track for 2nd Top Gun during FY20. #1 for Total Tech sales in my store.

Helped provide/create complete solutions for mobile clients. Being the in depth expert for those interested in joining the Apple eco system. Also provides information and training for other coworkers to help know and provide valuable information on Apple products for clients.

Top Performance: $788/ Rev per hour | 4.0 UPT(Units Per Transaction) | 1.3 Transactions per hour | 5 Branded payments #1 in the Market for the Mobile department | Q1 FY19 Top Gun for Mobile. (Ranked 6)

Helped create complete solutions for clients looking to purchase any computer and/or computer related product for their needs and wants. Along with working out client agreements/contracts with Mobile Phone Service Companies and selling cellular devices, accessories, protection plans and service to help provide a solution for their cellular needs.

Top performance (Outside of Mobile): $1000/ Rev Per Hour | 20% Accessories attachment rate | 8% GSP attachment rate | 4% service attachment rate

Top performance (Inside Mobile): Over $600/ Rev per hour | 20% Accessories attachment rate | 40% GSP attachment rate | 0.6% Service attachment rate