Davette Roundtree
Laurel
Summary
Detail-oriented transportation specialist with over 30 years of experience in driving and managing transit operations. Expertise in dispatching, coordinating charters, and ensuring strict safety compliance, with a proven track record of supervising teams of up to 250 drivers while maintaining exceptional customer service standards. Holds a Class B driver's license with a P endorsement, dedicated to delivering safe and efficient transportation solutions. Authorized to work in the US for any employer, bringing extensive knowledge and commitment to enhancing operational efficiency and client satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
WMATA
05.2015 - Current
- Operated a bus safely and efficiently, adhering to all traffic laws and regulations
- Transported passengers to their destinations on scheduled routes, ensuring timely arrival
- Maintained a clean and well-maintained bus interior, providing a comfortable environment for passengers
- Provided excellent customer service by addressing passenger inquiries and concerns in a professional manner
- Followed established procedures for reporting accidents or incidents that occurred during transit
- Performed pre-trip inspections of the bus to ensure it was in proper working condition before each shift
- Adhered to company policies and procedures regarding passenger conduct and safety protocols
Transportation Specialist and Charter Coordinator
Harvard University Transportation Services
04.2007 - 05.2015
- Dispatch
- Assign Buses to drivers
- Monitor the GPS tracking system
- Distribute overtime based on the seniority list
- Dispatch MAP calls (Motor Assistance Program)
- Provided technical expertise on transportation planning matters during public meetings or presentations
- Collaborated with transit agencies to optimize bus routes based on ridership data and community needs
- Implemented traffic calming measures in residential areas or near schools to improve safety and reduce speeding
- Provided excellent customer service by answering passenger inquiries, addressing concerns, and resolving issues in a professional manner
- Followed designated routes and schedules, effectively managing time to ensure on-time arrivals at each stop
- Communicated effectively with dispatchers or control centers regarding any changes in schedule or route deviations
- Responded calmly and appropriately in emergencies such as accidents or breakdowns, following established protocols for passenger safety
Shuttle Driver
Harvard University
09.2006 - 05.2015
- Responsibilities
- Transport Faculty and staff on Campus
- Ensure bus is operating properly
- Fuel Shuttle
- Provide Safe rides
- Maintain Defensive Driving
- DOT/CDL P endorsement Air Brakes
Medical Assistant Extern
Family Van
04.2011 - 05.2011
- Provide mobile clinical service to diverse populations
- Greet patients and collect medical histories
- Take and record vital signs
- Measure height and weight
- Draw blood and conduct cholesterol and glucose tests
- Explain detailed instructions for medication administration
- Administer flu vaccinations
- Conduct pregnancy tests
- Connect patients with substance abuse issues with specialized services
Driver/Health Educator
Family Van
09.2006 - 07.2009
- Secure a van at each scheduled location
- Greet clients and do intake
- Perform all screenings: Blood pressure, glucose, cholesterol
- BMI, assist with managing medications
- Make appointments and referrals
- Glaucoma screening
- Provided one-on-one counseling to individuals seeking guidance on personal health concerns
- Maintained accurate records of program activities, including attendance, evaluations, and outcomes achieved
- Coordinated community outreach events to raise awareness about important public health issues
- Mentored junior staff members or volunteers involved in community outreach efforts
- Cultivated relationships with key stakeholders such as community leaders, healthcare providers, or school administrators
- Conducted needs assessments to identify specific health education needs within target populations
- Performed routine inspections of the van to identify any maintenance or repair needs
- Adhered to all traffic laws and regulations while driving the van
- Maintained a clean and organized van interior for optimal efficiency and professionalism
- Assisted with inventory management tasks such as counting stock or verifying stock upon request
- Provided exceptional customer service by being courteous, helpful, and professional at all times
- Followed company policies regarding vehicle maintenance, fueling, mileage tracking, etc
- Completed daily pre-trip inspections of the van's mechanical condition before starting each shift
- Maintained a safe driving record without any accidents or violations throughout employment tenure
- Utilized excellent map-reading skills to navigate unfamiliar areas quickly and accurately
Manager/Mobil Supervisor
Paul Revere Transportation
04.2003 - 08.2006
- Responsibilities
- Supervised 129/262 Bus Operators between several locations
- Daily Bus Safety Check
- Dispatch
- Assigned Buses
- Distributed Overtime
- Daily Driver Discipline
- First Responder to all accidents
- Handled All Escalated Customer Concerns
- Ran Weekly Driver Meeting
- Skills Used
- Leadership
- Organizational
- Professional Work Ethic
- Honesty and Integrity
- Exceptional Customer Service
- Implemented a driver performance evaluation system to identify areas for improvement and provide targeted training
- Investigated customer complaints regarding late deliveries or damaged goods; resolved issues promptly while maintaining positive customer relationships
- Created training programs for drivers on safe driving practices, resulting in a XX% decrease in accidents/incidents
- Developed key performance indicators (KPIs) to measure the effectiveness of transportation operations
- Analyzed transportation data to identify areas for improvement and implemented strategies to increase operational efficiency
- Developed and implemented safety protocols to ensure compliance with DOT regulations
- Conducted regular safety meetings and training to promote a culture of safety among drivers
- Instituted a driver recognition program to improve morale and incentivize high performance
- Drove continuous improvement efforts through data analysis, identifying trends, and implementing corrective actions as needed
- Achieved departmental goals by effectively managing resources within budget constraints
Education
Bachelor's degree - Business Management, Human Resources Development
Southern New Hampshire University
05-2026
Diploma - Medical Assistant
Corinthian College
Brighton, MA03.2011
Diploma -
Brighton High School
Brighton, MASkills
- Professional driver
- Safe driving practices
- Quick learner
- Effective communication
- Defensive driving
- Advanced defensive driving
- Customer support for passengers
- Safe driving in inclement weather
- Safe driving practices
- Client engagement expertise
- Licensed commercial driver
- Public transportation management
Certification
- Driver's License
- Class: B, State: MD
- Endorsements
- P (Passenger vehicles)
Timeline
Transit Bus Operator
WMATA
05.2015 - Current
Medical Assistant Extern
Family Van
04.2011 - 05.2011
Transportation Specialist and Charter Coordinator
Harvard University Transportation Services
04.2007 - 05.2015
Shuttle Driver
Harvard University
09.2006 - 05.2015
Driver/Health Educator
Family Van
09.2006 - 07.2009
Manager/Mobil Supervisor
Paul Revere Transportation
04.2003 - 08.2006
Diploma - Medical Assistant
Corinthian College
Bachelor's degree - Business Management, Human Resources Development
Southern New Hampshire University
Diploma -
Brighton High School
Awards
News Week Magazine, July 2010, An article that recognized my passion and love for my community, published in Newsweek Magazine titled "What We Can Learn From Mobile Health-Care." July 01, 2010, BCBS, August 2008, Leadership Program, STAR International Program, June 1985, Won Scholarship to Europe
Additional Information
- SKILLS
- Familiar with Trapeze System, People Soft, Word, Excel, Power Point, Gas Boy
- Extensive and continuous work with a diverse population
- Knowledge of front medical office procedures
- Customer service 25+ years
- Well grounded in leadership skills
- DOT and CDL current
- Coach Qualified
News Week Magazine July 2010
I was featured in an article that recognized my passion and love for my community. Article published "What We Can Learn From Mobile Health Ca,re" July 1 2010
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