Eba Deressa
Silver Spring
Summary
Proven logistics and customer service expert with a strong work ethic and positive attitude, demonstrated across roles at Uber and Save the Children International. Excelled in improving customer satisfaction and operational efficiency through meticulous attention to detail and effective teamwork. Skilled in logistics analysis and order processing, consistently achieving high satisfaction ratings and optimal stock levels.
Overview
10
10
years of professional experience
Work History
Uber Delivery Driver
Uber
05.2024 - Current
- Delivered packages to customer doorsteps and business offices, safely and securely.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Logistics Team Member
Save the Children International
03.2021 - 04.2024
- Managed inventory control for optimal stock levels, reducing waste and improving order fulfillment rates.
- Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
- Facilitated open communication between team members and management, fostering a transparent work environment that promoted accountability and trust.
Shopper
Self Employed
01.2015 - 04.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Verified each item matched order sheet's description.
Education
BBA - Business Administration
Addis Ababa University
Ethiopia05-2009
Skills
- Positive attitude
- Customer service
- Promotional planning
- Attention to detail
- Time management
- Dependable and reliable
- Time management skills
- Order picking and processing
- Logistics analysis
- Teamwork and collaboration
- Strong work ethic
Timeline
Uber Delivery Driver
Uber
05.2024 - Current
Logistics Team Member
Save the Children International
03.2021 - 04.2024
Shopper
Self Employed
01.2015 - 04.2021
BBA - Business Administration
Addis Ababa University
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