Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Brown

Baltimore

Summary

I excel in time management and customer service, vital skills sought by employers.

Overview

19
19
years of professional experience

Work History

Driver

Uber Driver
03.2016 - Current

An Uber driver picks up and delivers passengers, using GPS and maps to find the best route. They also maintain their vehicle and communicate with passengers.

Responsibilities

  • Pick up and deliver passengers
  • Follow traffic laws
  • Choose routes
  • Help load and unload passengers
  • Keep vehicle clean and in good condition
  • Use the Uber app
  • Make sure passengers are comfortable

Crew Member

Trader Joe's
04.2018 - 05.2023

A Trader Joe's Crew Member is responsible for creating a friendly and welcoming shopping experience for customers by engaging with them, answering questions, stocking shelves, operating the cash register, bagging groceries, and participating in various tasks to ensure a positive customer experience, all while maintaining a fun and enthusiastic attitude; essentially, their primary role is to provide excellent customer service while performing a variety of tasks within the store.

Key responsibilities may include:

  • Customer interaction: Greeting customers, answering questions about products, offering suggestions, and making sure they feel valued.
  • Register operations: Efficiently operating the cash register, accurately scanning items, and processing payments.
  • Stocking shelves: Keeping shelves fully stocked with merchandise, rotating products, and creating visually appealing displays.
  • Product knowledge: Learning about Trader Joe's products, their features, and special promotions to effectively answer customer inquiries.
  • Signage creation: Making informative and engaging signage for products and promotions.
  • Bagging groceries: Carefully bagging customer purchases with care.
  • Teamwork: Collaborating with other crew members to maintain a clean and organized store environment.

Assistant Manager

Dollar Tree
02.2015 - 05.2016

A Dollar Tree assistant manager helps the store manager with daily operations, including customer service, merchandising, and inventory management. They also ensure the store runs smoothly and safely.

Customer service

  • Provide excellent customer service
  • Manage the front-end of the store, including check-out
  • Recruit, train, and develop customer service staff

Merchandising Assist with ordering and stocking merchandise, Assist with freight processing, Maintain stockroom organization, and Ensure coolers and displays are refilled daily.

Inventory management Maintain inventory levels, Assist with the receipt and return of merchandise, and Ensure proper staffing coverage.

Store operations

  • Perform opening and closing procedures
  • Protect company assets, including cash
  • Adhere to policies and procedures, including safety guidelines
  • Maintain the store to company standards
  • Assist with all areas of the store as needed

Other duties

  • Process SSC corporate directives
  • Meet or exceed productivity standards
  • Assist with store activities as delegated by the store manager

Assistant managers may also be responsible for supervising hourly associates when the store manager is not present.

Overnight Stocker

Sam's Club
02.2014 - 02.2015

A Sam's Club overnight stocker primarily works during the night hours to stock shelves with merchandise, including unloading pallets, organizing products, rotating stock, and ensuring shelves are fully stocked for the next day's customers, often using a forklift to manage heavier items; essentially preparing the store for the next day's business while most customers are not present.

Key responsibilities of a Sam's Club overnight stocker:

  • Unloading deliveries: Receiving pallets of merchandise from trucks and moving them to the appropriate storage areas.
  • Stock rotation: Rotating older products to the front of the shelves to ensure freshness and proper inventory management.
  • Shelf stocking: Placing merchandise on shelves according to designated planograms, ensuring proper product placement and presentation.
  • Inventory checks: Monitoring stock levels and identifying potential stock discrepancies.
  • Cleaning and organizing: Maintaining cleanliness of the stockroom and sales floor, including removing debris and damaged items.
  • Operating equipment: Operating forklifts or pallet jacks to efficiently move large quantities of merchandise.
  • Communicating with management: Reporting any stock issues, product damage, or concerns to supervisors.

Sales Associate

Target
03.2011 - 02.2014

A Target sales associate helps customers find products and provides a great shopping experience. They may also work at the guest service counter, checkout lanes, and Drive Up.

Responsibilities

  • Help customers find products
  • Keep carts and baskets stocked and clean
  • Operate equipment to move carts from the parking lot to inside the store
  • Work with leaders to de-escalate negative situations
  • Follow Target's policies and procedures
  • Demonstrate ethical conduct, safety, and compliance
  • Identify and correct hazards
  • Comply with all safety policies and best practices

Sales Associate

Toys R Us
12.2005 - 03.2011

A Toys R Us sales associate is a retail employee who works on the sales floor of a Toys R Us store, assisting customers by providing information about products, helping them find items, processing purchases at the register, and generally promoting the sale of toys and other merchandise within the store; their main responsibility is to ensure a positive customer experience while selling toys.

Key responsibilities of a Toys R Us sales associate:

  • Product knowledge: Staying informed about all the products sold in the store, including features and benefits.
  • Customer service: Greeting customers, answering questions, offering suggestions based on customer needs, and providing assistance in finding items.
  • Sales techniques: Cross-selling and upselling products to maximize sales opportunities.
  • Inventory management: Maintaining stock levels on the sales floor by restocking shelves and checking for out-of-stock items.
  • Cash register operations: Processing customer payments accurately at the point of sale.
  • Returns and exchanges: Handling customer returns and exchanges according to store policy.
  • Visual merchandising: Maintaining a neat and organized sales floor with appealing product displays.

Education

Montgomery College
Rockville, MD

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record

Timeline

Crew Member

Trader Joe's
04.2018 - 05.2023

Driver

Uber Driver
03.2016 - Current

Assistant Manager

Dollar Tree
02.2015 - 05.2016

Overnight Stocker

Sam's Club
02.2014 - 02.2015

Sales Associate

Target
03.2011 - 02.2014

Sales Associate

Toys R Us
12.2005 - 03.2011

Montgomery College
David Brown