David Sadler
Chestertown
Summary
Detail-oriented HR professional with a strong foundation in employee relations and onboarding. Highly effective in managing payroll and training programs, committed to fostering employee engagement and improving operational efficiencies.
Overview
11
11
years of professional experience
Work History
HR Generalist/Crew Scheduler
WK Kellogg Co
Lancaster, PA
11.2023 - 05.2026
- Managed weekly work schedules for 350+ union employees across three shifts using Indeavor software
- Processed and reconciled weekly payroll for all union employees at the Lancaster, PA site using UKG software
- Processed I-9 paperwork for all new employees at the Lancaster, PA site
- Conducted phone screens of potential candidates for open union roles at the Lancaster, PA site
- Performed miscellaneous customer service duties for union employee requests relating to HR functions (i.e.: vacations, leaves of absence, benefit inquiry, tech support, payroll-inquiry, mandatory reporting, etc.)
- Tracked weekly training metrics and reported on periodic training costs to improve efficiency of union employee qualification program using Excel
- Performed weekly safety checks with plant employees and suggested improvements/corrective action utilizing Regrello software
- Organized various employee engagement events in alignment with corporate business resource groups
Expert (Apple Product Sales)
Apple Inc.
Lancaster, PA
05.2019 - 01.2024
- Leader in customer satisfaction, regularly maintaining a perfect 100% NPS score across my tenure
- Handled customer service transactions relating to sales of Apple hardware, software, and accessories while maintaining Expert level knowledge at all times
- Created and facilitated training content relating to various subjects for the entire store team utilizing Apple hardware and software (i.e.: product knowledge, business conduct, employee well-being, visual standards, etc.)
- Intermittently led morning store meetings with employees for team engagement activities and to align on specific business goals for the day
- Handled cash transactions up to $10,000
Specialist (Apple Product Sales)
Apple Inc.
Lancaster, PA
08.2018 - 05.2019
- Regular top performer in customer satisfaction, achieving 100% NPS across multiple months
- Handled customer service transactions for Apple hardware and accessory needs
- Troubleshooted entry level Apple hardware and software issues
- Scheduled sales and service appointments for customers
- Maintained inventory levels of shelf items for sale on floor
- Created and presented a keynote on visual store standards to all employees
Student Assistant (Office of Disability Services)
Millersville University
Millersville, PA
09.2016 - 01.2018
- Scheduled clients of the office for test administration in alignment with federally regulated accommodation services utilizing Microsoft Office software
- Handled tracking and distribution of checks for student tutors registered with the office
- Assisted in the hiring process of student tutors registered with the office
- Greeted incoming office visitors, answered questions, and directed individuals to office locations
- Performed various clerical tasks, such as photocopying, while maintaining confidentiality/HIPAA standards, when necessary
Waiter
Chiaro's Restaurant and Pizzeria
Sellersville, PA
03.2015 - 08.2016
- Provided exceptional customer service, ensuring a memorable dining experience for guests
- Resolved customer complaints promptly, maintaining high satisfaction levels and positive relationships
- Managed table assignments effectively, optimizing seating arrangements to maximize restaurant capacity
- Trained and mentored new staff on menu knowledge and service protocols, promoting team cohesion
- Assisted manager with employee scheduling as needed
Education
Bachelor of Arts (In Progress) - Economics
Millersville University of Pennsylvania
Millersville, PAHigh School Diploma -
Pennridge Senior High School
Perkasie, PASkills
- Employee onboarding
- Payroll Administration
- HR policies implementation
- Employee relations
- Staff training/development
- Customer Service
Accomplishments
Awarded the Apple Retail Ovation Award in Q2 of 2020 by achieving the best customer satisfaction score (NPS) for the product zone in the market, as a store team, while personally leading with 100% NPS 12 months consecutively.
Timeline
HR Generalist/Crew Scheduler
WK Kellogg Co
11.2023 - 05.2026
Expert (Apple Product Sales)
Apple Inc.
05.2019 - 01.2024
Specialist (Apple Product Sales)
Apple Inc.
08.2018 - 05.2019
Student Assistant (Office of Disability Services)
Millersville University
09.2016 - 01.2018
Waiter
Chiaro's Restaurant and Pizzeria
03.2015 - 08.2016
Bachelor of Arts (In Progress) - Economics
Millersville University of Pennsylvania
High School Diploma -
Pennridge Senior High School