David Collins
Temple Hills
Summary
Office professional with strong organizational skills and focus on efficient operations and support. Proven track record in managing schedules, coordinating events, and handling communications. Known for fostering team collaboration and adaptability in dynamic environments. Reliable in meeting deadlines and achieving results. Skilled in Microsoft Office Suite, project management, and customer service.
Overview
13
13
years of professional experience
Work History
Office Coordinator
Volunteers of America
03.2020 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Administrative Assistant
Unity Church
01.2012 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Security Assistant
Allied Universal Security Services
12.2018 - 01.2020
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
- Supported event planning teams by providing insights on optimal crowd control strategies, minimizing risks associated with large gatherings.
Receptionist
UDC Workforce Development
06.2012 - 08.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
No Degree - Business Management
Prince Geroges Community College
Largo MDHigh School Diploma -
Duval High School
Lanham, MD06-2010
Skills
- Exceptional customer service and interpersonal communication
- Proficient in Microsoft Office Suite and cloud-based file organization
- Multi-line phone proficiency and scheduling coordination
- Records and database management
Timeline
Office Coordinator
Volunteers of America
03.2020 - Current
Security Assistant
Allied Universal Security Services
12.2018 - 01.2020
Receptionist
UDC Workforce Development
06.2012 - 08.2018
Administrative Assistant
Unity Church
01.2012 - 03.2020
No Degree - Business Management
Prince Geroges Community College
High School Diploma -
Duval High School
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