Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Freidhoff

Mechanicsville

Summary

Customer Service Representative with extensive experience in IT troubleshooting, warehousing, and support, seeks part-time position. Proven ability to resolve customer inquiries effectively, enhancing satisfaction and loyalty. Strong communication and problem-solving skills contribute to maintaining positive customer relationships. Committed to team performance improvement through knowledge sharing and best practices in customer service operations.

Overview

26
26
years of professional experience

Work History

Customer Care Rep 1

SMECO
Hughesville
05.2017 - Current
  • Provided assistance to customers via phone and email, fulfilling information requests promptly.
  • Coached new representatives to enhance acclimation post-training before taking calls.
  • Resolved in-office technical issues with phones, thin clients, PCs, and peripherals.
  • Supported customers in website registration and login procedures.
  • Mentored junior team members, getting them acclimated with the company and the business processes.
  • Ensured compliance with data protection regulations when handling customer information.

Warehouse Manager

Teltronic Towers Inc
Capitol Heights
01.2013 - 06.2016
  • Loaded and unloaded trucks by forklift, by pallet jack, and by hand, and placed stock in proper location and documented it.
  • Oversaw upcoming jobs and ordered materials as required.
  • Set up delivery and pick-up of equipment to and from warehouse.
  • Implemented stockroom location system based on inventory and warehouse shelving, and placed material in proper location.
  • Directed employees on next task to be completed.
  • Worked with several crews of workers in order to get jobs out in a timely manner.

Call center, Warehouse, Sales

Tribles, Inc.
Upper Marlboro
01.1999 - 12.2012
  • Assisted lone IT agent in technical support issues, with administrative access, when computers, servers, or printers had issues. Including, but not limited to unboxing new desktop PC's, connecting to networks, mapping drives, installing programs needed, etc.
  • Served as customer service representative, by answering phones and helping point of sale customers in store.
  • Served as website technical support, and also set up customers with web access.
  • Assisted in the creation and functionality of the company website.
  • Participated in several committees to encourage teamwork and communication among coworkers.
  • Took annual physical inventory, including counting, recording counts, and entering data.
  • Fulfilled orders for customers, and pulled orders to load onto trucks for delivery.

Education

GED -

High School Equivalency Diploma
01.2009

Skills

  • General computer proficiency
  • Call center operations
  • Problem solving
  • Inventory management
  • Employee training
  • Customer service
  • Sales and marketing
  • Adaptability and flexibility
  • Written and oral communication

Timeline

Customer Care Rep 1

SMECO
05.2017 - Current

Warehouse Manager

Teltronic Towers Inc
01.2013 - 06.2016

Call center, Warehouse, Sales

Tribles, Inc.
01.1999 - 12.2012

GED -

High School Equivalency Diploma

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David Freidhoff