Summary
Overview
Work History
Education
Skills
Timeline
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David Portillo

Rockville

Summary

Experienced team leader skilled in directing leadership groups, developing strategies, providing training, setting goals, and obtaining valuable feedback. Possesses excellent interpersonal and communication skills for effective goal communication and vision achievement. Known for problem-solving abilities, networking prowess, and building consensus among team members.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Customer Service & E-Commerce Team Leader

Whole Foods Market Inc
04.2022 - Current
  • Was one of the first whole foods market e-commerce team leaders
  • Maintained metrics goals consistently and stayed off of the RISE program
  • Surpassed Q4 metric goals of 2024 in Q1 January 2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Lead team of over 104 team members
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored multiple staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Lead the combination of the Customer Service and E-comm teams at this location
  • Assisted over 7 stores that werent meeting metric goals reach their goal by shadowing and coaching
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Write weekly schedule for team
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assist other teams during store inventory count days
  • Managed store activities and staff as the active Manager on Duty during scheduled shifts
  • Promoted a positive work environment by recognizing outstanding staff achievements regularly.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Grocery Associate Team Leader

Whole Foods Market
07.2021 - 04.2022
  • Help Team Leader improve and maintain WFMOA metrics
  • Keeping communication board, attendance and shrink tracker updated
  • Write schedule according to business needs
  • Hire and develop team members along side Team Leader
  • Helped develop and hire team trainer
  • Have frequent huddles with team members to encourage communication and keep them updated
  • Help team members understand importance of food safety and proper rotating
  • Keep up to date with cornerstone trainings for team members
  • Work with Team Leader to prepare for planogram resets
  • Work with Team Leader to plan and execute changeover
  • Deliver job dialogues and corrective actions
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.

Grocery Team Trainer

Whole Foods Market
03.2020 - 07.2021
  • Making sure every team member is familiar and comfortable with standard operating procedures
  • Change over captain, making merchandising maps and building displays
  • Reset captain, making sure they are done correctly and planned out
  • Graduated from the CDATL program
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Reduced employee turnover rate by providing consistent support and feedback to team members.

Grocery Team Member

Whole Foods Market
11.2018 - 03.2020
  • Maintain the department
  • Includes facing, working live freight, maintaining and working backstock, tag maintenance
  • Supporting other team members
  • Maintained food safety standards by properly storing perishable items and monitoring expiration dates.
  • Assisting in merchandising and changeover
  • Learned how to do resets on sets in aisles to keep up to date products
  • Retrieved items for customers and verified prices.
  • Pleasantly greeted customers and provided prompt and courteous service.

Gymnastics Teacher

Marva Tots N Teens
01.2016 - 02.2019
  • Teaching kids the basic cores of gymnastics and improving on those skillls
  • Taught 2-3 classes daily
  • Each class being different age groups ranging from 3 - 12, with about 9 - 11 kids in each class
  • Would help run summer camp
  • Would lead birthday parties

Education

High School Diploma -

Northwood High School
06-2016

Skills

  • Adaptability
  • Training and mentoring
  • Team supervision
  • Teamwork and collaboration
  • Work planning and problem-solving
  • Documentation and reporting
  • Leading team meetings
  • Operations management
  • Decision-making

Timeline

Customer Service & E-Commerce Team Leader

Whole Foods Market Inc
04.2022 - Current

Grocery Associate Team Leader

Whole Foods Market
07.2021 - 04.2022

Grocery Team Trainer

Whole Foods Market
03.2020 - 07.2021

Grocery Team Member

Whole Foods Market
11.2018 - 03.2020

Gymnastics Teacher

Marva Tots N Teens
01.2016 - 02.2019

High School Diploma -

Northwood High School

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David Portillo