Summary
Overview
Work History
Education
Skills
Additional Details
Relevant Accomplishments
Timeline
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DAVID RUSHFORTH

Hagerstown

Summary

HR and Operations leader with over ten years of experience in retail, logistics, and healthcare. Expertise in talent development, employee relations, and operational planning in high-volume environments. Proven ability to foster partnerships with senior leadership and drive organizational change while promoting inclusive cultures. Focused on aligning people strategies with business objectives to enhance engagement and performance.

Overview

11
11
years of professional experience

Work History

Store Manager

Kohl's
Hagerstown
12.2024 - Current
  • Hand-selected by Territory and District leadership to lead a high-priority, underperforming store with significant challenges in both metrics and morale.
  • Recognized for transformative leadership and praised for cultivating a positive, high-performance work environment, reducing the need for escalated HR intervention.
  • Drove exceptional turnaround in key metrics:
  • Customer service scores now rank at the top of the district.
  • Credit sign-ups increased by 29% compared to the prior year.
  • Rewards sign-ups surged by 67% compared to the prior year.

Store Manager

Kohl's
Sterling
08.2023 - 12.2024
  • Consistently ranked in the Top 100 nationwide for payroll performance across the company.
  • Partnered with district and HR leadership to drive recruitment, onboarding, and team development initiatives.
  • Fostered a 'people-first' culture focused on engagement, retention, and aligned values.
  • Managed complex employee relations with discretion, ensuring compliance and a respectful workplace.
  • Conducted regular performance reviews and developed growth plans for a team of over 80 associates.
  • Successfully oversaw daily operations of a $17M retail facility, achieving top-tier customer satisfaction scores.

Operations Manager

Kohl's
Hagerstown
11.2021 - 08.2023
  • Oversaw HR functions including hiring, onboarding, scheduling, and employee performance.
  • Resolved internal conflicts and conducted policy training to ensure workforce alignment and productivity.
  • Collaborated with leadership to translate business goals into people strategies, boosting KPIs.
  • Led regular engagement activities, town halls, and retention check-ins to foster a positive culture.

Pharmacy Operations Supervisor

U.S. Air Force
Wrightstown
12.2013 - 12.2017
  • Managed HR and logistics for pharmacy operations, overseeing scheduling, staffing, and conflict resolution.
  • Led training for new hires and interns, maintaining adherence to regulatory standards.
  • Administered a $7M operations budget, ensuring accurate reporting and operational continuity.
  • Built partnerships with cross-functional leaders and external vendors to optimize efficiency.

Education

Bachelor of Arts - Human Resources Management

Pace University
New York, NY
08.2020

Associate of Science - Pharmacology

Community College of the Air Force
Montgomery, AL
08.2017

Skills

  • HR business partnering
  • Talent acquisition and retention
  • Employee relations and investigations
  • Workforce planning and forecasting
  • Team coaching and development
  • Policy compliance and interpretation
  • Organizational change management
  • Training and performance management
  • Conflict resolution and mediation
  • HRIS: Workday, Kronos, Dimensions
  • Microsoft Office Suite
  • Collaboration tools: Slack, O365

Additional Details

Evenings, Weekends, and Overnight Shifts, Honorably Discharged U.S. Air Force Veteran, Strong alignment with Target's team-first, holistic wellness culture, Proficient in Excel, Word, Microsoft O365, and HRIS tools

Relevant Accomplishments

  • Led district-ranked store to Top 100 in Customer Service, 01/2023
  • Managed successful launch of Sephora at Kohl's, coordinating cross-functional teams and logistics, 01/2022
  • Ranked #1 in District for Credit & Rewards Conversion two consecutive years, 01/2022 - 01/2023
  • Spearheaded internal investigations and conflict resolution, ensuring fair, respectful outcomes
  • Developed and mentored multiple associates into leadership roles, driving long-term talent pipelines

Timeline

Store Manager

Kohl's
12.2024 - Current

Store Manager

Kohl's
08.2023 - 12.2024

Operations Manager

Kohl's
11.2021 - 08.2023

Pharmacy Operations Supervisor

U.S. Air Force
12.2013 - 12.2017

Bachelor of Arts - Human Resources Management

Pace University

Associate of Science - Pharmacology

Community College of the Air Force

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DAVID RUSHFORTH