Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DAVIDA GREEN

Bowie

Summary

Dynamic professional with extensive experience at DC Superior Court, excelling in invoice processing and compliance verification. Proven ability to enhance financial reporting and budget monitoring while delivering exceptional customer service. Adept at managing complex documentation and maintaining confidentiality, ensuring adherence to court policies and procedures.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Case Manager

DC Superior Court
WASHINGTON
09.2024 - Current
  • Provide effective customer service by responding promptly and courteously to phone, email, and personal inquiries from the public, court staff, judicial officers, law clerks, and attorneys.
  • Provides effective customer service by responding promptly and courteously to phone, email, and personal inquiries from the public, court staff, judicial officers, law clerks, and attorneys.
  • Assists the Program Officer with collecting monthly program mediation, and client satisfaction statistics.
  • Prepares monthly statistical reports for review by the Branch Chief.
  • Completes forms and other case documents in compliance with applicable court and Civil Branch policies and procedures.
  • Assists with cases scheduled for mediation, and answers questions from mediators about case scheduling and technology issues.
  • Receives and reviews mediation session documents, including mediator invoice reports and agreements. Verifies that documents comply with applicable mediation program rules.
  • Enters mediation documents and case information into the case management system to include case status, mediation date, assignment of mediator, assignment of case manager, mediator report, and invoice information.
  • Researches and completes assigned projects in support of program objectives.
  • Initiates vouchers (manual and electronic) for payment under court-ordered disbursements and contracts.

Deputy Clerk

DC SUPERIOR COURT
05.2022 - 09.2024
  • Maintained tracking systems and monthly reports for court-mandated evaluation costs.
  • Reviewed vendor invoices for compliance with court rules and GAAP.
  • Initiated and processed vouchers for payments under contracts and court orders.
  • Ensured accurate funding levels for obligations, and coordinated with finance stakeholders.
  • Prepared case files, managed documentation, and entered data in CourtView and other systems.
  • Serves as a liaison between the court, attorneys, and mental health agencies; provides internal customer support.
  • Created spreadsheets to track budgets and expenditures.
  • Ensured that all financial transactions were properly recorded and reported.
  • Coordinated with various departments to ensure compliance with local laws and regulations.
  • Reviewed incoming correspondence for accuracy and completeness.

Case Manager

CHILDREN’S NATIONAL HOSPITAL
07.2021 - 05.2022
  • Verified documentation for appeals, and coordinated case-related payments.
  • Maintained case records, and assisted in resolving reimbursement issues.
  • Liaised with external stakeholders to support service billing and claim processing.
  • Assists in maintaining automated accounting systems based on applicable policies and procedures.
  • Independently developed and generated schedules and reports detailing monthly expenditures and analyses of payments, as requested.
  • Met regularly with the supervisor to review caseloads, provide updates on patient progress and status changes, and discuss any potential issues or concerns related to the cases being managed.
  • Adhered to all ethical guidelines established by professional organizations when working with patients.
  • Negotiated settlements between claimants and insurers when necessary to resolve disputes quickly.

Lead Pharmacy Technician

CVS PHARMACY
05.2020 - 07.2021
  • Monitored inventory and maintained controlled substance logs.
  • Prepared medication orders and verified billing details for compliance.
  • Assisted in resolving insurance claim discrepancies and medication charges.
  • Performed quality control checks to ensure accuracy of medication dispensing.
  • Developed strategies aimed at improving overall efficiency in managing the time spent on each step of the prior authorization process.
  • Analyzed prior authorization request forms to determine appropriate coding before submission.
  • Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
  • Responded promptly to inquiries from providers, patients and payers regarding status of prior authorization requests.
  • Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.

Administrative Assistant

MARYLAND PRIMARY CARE PHYSICIANS
05.2019 - 05.2020
  • Managed claims denials and appeals, and followed up on unpaid balances.
  • Maintained insurance compliance, and tracked billing documentation.
  • Supported providers and staff with financial paperwork and correspondence.
  • Collected co-pays and insurance data, applying full and proper payment to patient accounts.
  • Analyzes invoices and reimbursements for goods and services incurred or rendered to ensure compliance with office court rules, statutes, and operating procedures.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.

Education

Some College (No Degree) - Computer Science

Bowie State University
Bowie, MD

High School Diploma -

Dr. Henry A. Wise Jr. High School
Upper Marlboro, MD

Skills

  • Accounting systems management
  • Invoice and voucher processing
  • Payment authorization
  • Financial reporting
  • Purchase order tracking
  • Budget monitoring
  • Court systems expertise
  • Document management
  • Confidentiality adherence
  • Statistical reporting
  • Compliance verification
  • Court policies and procedures knowledge
  • Business correspondence composition
  • Records management
  • Critical thinking skills
  • Investigative techniques
  • Fact-finding methods
  • Case tracking and management
  • Case coordination

Certification

  • Court Cyber Security
    Identifying Language Access Needs and Providing Language Assistance Services in a Court Setting
    Understanding Courts
    Procedural Fairness and Implicit Bias
    Your Role in the D.C. Courts' Strategic Plan
    Court Security
    Roundtable Discussion with the E-Team
    Personnel Policies and Benefits Overview
    Sexual Harassment and EEO
    Ethical Behavior in the D. C. Courts

Timeline

Assistant Case Manager

DC Superior Court
09.2024 - Current

Deputy Clerk

DC SUPERIOR COURT
05.2022 - 09.2024

Case Manager

CHILDREN’S NATIONAL HOSPITAL
07.2021 - 05.2022

Lead Pharmacy Technician

CVS PHARMACY
05.2020 - 07.2021

Administrative Assistant

MARYLAND PRIMARY CARE PHYSICIANS
05.2019 - 05.2020

Some College (No Degree) - Computer Science

Bowie State University

High School Diploma -

Dr. Henry A. Wise Jr. High School

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