Dawn Chapman, NRCCS
Suitland
Summary
Dynamic Patient Access Representative with extensive experience at Children's National Medical Center, excelling in insurance verification and patient registration. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Proficient in Epic Systems and HIPAA procedures, consistently achieving operational efficiency while managing multiple priorities.
Overview
26
26
years of professional experience
Work History
Patient Access Representative
Children's National Medical Center
Washington
09.2023 - Current
- Assisted patients with registration and appointment scheduling procedures.
- Verified insurance information and managed patient eligibility checks.
- Facilitated communication between patients and healthcare providers effectively.
- Collected and documented patient information in electronic health record systems.
- Provided guidance on payment options and financial assistance programs.
- Trained new staff on registration protocols and customer service standards.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Verified insurance coverage for services provided by the facility.
Non-Emergency Medical Transportation Provider
Dawn's Transportation Services, LLC.
Washington
01.2009 - 01.2022
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Improved operations by working with team members and customers to find workable solutions.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Enhanced customer satisfaction by informing passengers about routes and payment options, scheduling and vehicle regulations.
- Stayed up-to-date on necessary state licensing for equipment operation and performed regular maintenance to meet regulations.
PATIENT FINANCIAL ASSOCIATE
GEORGE UNIVERSITY HOSPITAL
Washington
10.2006 - 10.2007
- Managed patient billing inquiries via specialized communication channels.
- Reviewed insurance claims for accurate submission and timely follow-up.
- Assisted patients with financial assistance applications and eligibility verification.
- Maintained organized records of patient accounts and financial transactions.
- Educated patients on payment options and financial policies effectively.
- Processed payments received from patients via cash, check or credit card transactions.
- Verified patient insurance coverage and eligibility for services rendered.
- Created new accounts in the system based on information provided by patients or referring providers.
- Assisted patients with inquiries regarding billing, payment plans, and financial assistance programs.
- Utilized various software applications including electronic medical records, practice management systems, claims processing systems.
Unit Communications Associate
Children's National Medical Center
Washington
06.2005 - 10.2006
- Managed patient records and ensured accurate documentation of medical information.
- Coordinated communication between healthcare providers, patients, and families effectively.
- Processed patient admissions and discharges following hospital protocols consistently.
- Supported administrative tasks, including filing, data entry, and report generation regularly.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Assisted nursing and medical staff in clerical duties to support patient care.
- Assisted in the preparation of patient charts and medical records.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
- Performed data entry into an electronic health record system.
Unit Clerk
Washington Hospital Center
Washington
07.1999 - 06.2005
- Assisted in processing patient admissions and discharges promptly.
- Handled incoming calls and directed inquiries to appropriate departments efficiently.
- Assisted nursing and medical staff in clerical duties to support patient care.
- Assisted in the preparation of patient charts and medical records.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Performed data entry into an electronic health record system.
- Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
- Documented vitals and added lab results into patient charts.
- Verified insurance coverage for incoming patients.
Education
Certification - Medical Billing & Coding
Sanz School
Washington, DC05-2006
High School Diploma -
Oakton High School
Vienna, VA06-1987
Skills
- First Net Systems Software
- Epic Systems Software
- Microsoft Office
- Registration and Admissions
- Multitasking and Prioritization
- Insurance Verification
- Time Management
- Registration Documents
- Appointment Scheduler
- Medical Terminology
- Records Management
- Payment Processing
- HIPAA Procedures
- Strong Problem Solver
- Excel Spreadsheets
- Billing and Coding
EDUCATION AND TRAINING
Certification: Medical Billing And Coding 05/2006
Sanz School, Washington, DC
High School Diploma: All Studies 06/1987
Oakton High School - Vienna, VA
Accomplishments
Honor Roll Student
Timeline
Patient Access Representative
Children's National Medical Center
09.2023 - Current
Non-Emergency Medical Transportation Provider
Dawn's Transportation Services, LLC.
01.2009 - 01.2022
PATIENT FINANCIAL ASSOCIATE
GEORGE UNIVERSITY HOSPITAL
10.2006 - 10.2007
Unit Communications Associate
Children's National Medical Center
06.2005 - 10.2006
Unit Clerk
Washington Hospital Center
07.1999 - 06.2005
Certification - Medical Billing & Coding
Sanz School
High School Diploma -
Oakton High School