Dawson Stitcher
Grasonville,MD
Summary
Professional and experienced operations leader with strong focus on optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement, team collaboration, and adapting to changing business needs. Known for reliability, fostering cohesive team environment, and driving tangible results. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.
Overview
7
7
years of professional experience
Work History
Branch Operations Manager
Shore United Bank
05.2025 - Current
- Managed daily branch operations, ensuring compliance with banking regulations and procedures.
- Supervised staff performance, providing training and support to enhance team efficiency.
- Assisted in developing operational strategies to improve customer service and satisfaction.
- Implemented process improvements that streamlined workflows and reduced operational delays.
Personal Banker
Shore United Bank
05.2022 - 05.2025
- Assisted customers in selecting appropriate banking products to meet financial needs.
- Processed transactions accurately and efficiently, ensuring compliance with bank policies..
- Conducted financial assessments for clients, providing tailored solutions and recommendations.
- Resolved customer inquiries promptly, fostering positive relationships and trust in services.
Branch Banking Supervisor
Shore United Bank
09.2022 - 05.2023
- Supervised daily banking operations, ensuring compliance with policies and procedures.
- Trained and mentored junior staff on customer service best practices and operational efficiency.
- Analyzed financial transactions to identify discrepancies, enhancing accuracy in reporting.
Sales Associate
Polo Ralph Lauren Factory Store
09.2018 - 12.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately and efficiently using POS systems.
- Maintained inventory levels through regular stock checks and replenishment.
Branch Banking Specialist
Shore United Bank
01.2021 - 09.2021
- Processed customer transactions accurately, ensuring compliance with banking regulations.
- Assisted clients with account inquiries and resolved issues efficiently.
- Maintained up-to-date knowledge of bank products and services for effective client support.
Education
Associate of Science - Business Administration
Southern New Hampshire University
Hooksett, NH01-2029
High School Diploma -
Kent Island High School
Stevensville, MD01-2019
Skills
- Customer service enhancement
- Client relationship management
- Banking product knowledge
- Problem resolution techniques
Timeline
Branch Operations Manager
Shore United Bank
05.2025 - Current
Branch Banking Supervisor
Shore United Bank
09.2022 - 05.2023
Personal Banker
Shore United Bank
05.2022 - 05.2025
Branch Banking Specialist
Shore United Bank
01.2021 - 09.2021
Sales Associate
Polo Ralph Lauren Factory Store
09.2018 - 12.2021
Associate of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Kent Island High School