Dayana Aguayo Ibarra
Upper Marlboro
Summary
Dynamic Service Manager with a proven track record at Chipotle Restaurant, excelling in customer service and team leadership. Enhanced safety protocols, reducing workplace accidents, while training staff to improve service delivery. Bilingual in English and Spanish, skilled in inventory management and problem-solving, ensuring efficient operations and high client satisfaction.
Overview
5
5
years of professional experience
Work History
Service Manager
Chipotle Restaurant
03.2022 - 08.2025
- Assisted in daily operations to ensure efficient service delivery.
- Learned and applied customer service protocols to enhance client satisfaction.
- Supported team members in resolving customer inquiries and issues promptly.
- Maintained knowledge of products and services to provide accurate information to clients.
- Monitored inventory levels to assist with restocking and supply management.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols.
- Enhanced safety protocols for service operations, resulting in reduction in workplace accidents and ensuring compliance with regulatory standards.
- Food safety and quality control.
- Time management and multitasking.
- Cash handling & POS systems.
Sales Associate
Marshalls
01.2022 - 05.2022
- Engaged customers through personalized service and product recommendations.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
- Trained new employees on sales techniques and customer service best practices.
- Resolved customer inquiries and complaints.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Warehouse Associate
Anastasia Beverly Hills Inc.
09.2020 - 08.2021
- Coordinated inbound and outbound shipments, ensuring timely processing and delivery.
- Trained new associates on safety protocols and operational procedures.
- Collaborated with team members to enhance workflow efficiency during peak periods.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Maintained clean, orderly work environment free of hazards.
Education
Phlebotomy Technician Certificate - Allied Health
Prince George's Community College
Largo, MDSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Trustworthy and honest
- Workplace safety
- Inventory management
- Supply ordering
- Fluent on English and Spanish
Timeline
Service Manager
Chipotle Restaurant
03.2022 - 08.2025
Sales Associate
Marshalls
01.2022 - 05.2022
Warehouse Associate
Anastasia Beverly Hills Inc.
09.2020 - 08.2021
Phlebotomy Technician Certificate - Allied Health
Prince George's Community College
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