Summary
Overview
Work History
Education
Skills
Professional Development
Languages
Timeline
Generic

Dayana Rodriguez

Silver Spring

Summary

Motivated and detail-oriented professional seeking to transition into data entry and administrative support roles. Skilled in customer service, organization, and time management, with a proven ability to manage fast-paced environments. Proficient in Microsoft Office and Google Workspace. Eager to apply accuracy, communication skills, and adaptability to support remote teams.

Overview

4
4
years of professional experience

Work History

Restaurant Hostess

Thompson Hospitality
08.2025 - Current
  • Managed guest reservations using digital booking system (OpenTable), entering and updating data with speed and accuracy.
  • Maintained organized waitlists and seating schedules to optimize table turnover and ensure efficient service flow.
  • Utilized point-of-sale (POS) and reservation software to process and manage real-time information.
  • Provided guests with accurate information about menus, hours, and services, reflecting excellent written and verbal communication.


Barista

Starbucks
08.2022 - 06.2023
  • Accurately input custom orders and modifications into the POS system in high-volume, time-sensitive situations.
  • Handled cash, digital payments, and rewards accounts with a focus on accuracy and attention to detail.
  • Learned new systems quickly to support new features and processes (e.g., delivery platforms or seasonal updates).
  • Coordinated with team members and shift supervisors to balance customer service and operational duties.
  • Supported new employee onboarding by walking team members through opening checklists and store systems.
  • Followed detailed recipe cards and operational procedures, showing precision and adherence to standardized processes.

Restaurant Hostess

Uncle Julios
08.2021 - 06.2022
  • Managed guest reservations using scheduling software, ensuring accurate data entry.
  • Organized customer information and seating charts to optimize efficiency.
  • Handled a high volume of phone and email inquiries professionally and efficiently.
  • Acted as the primary point of contact between guests and management, facilitating smooth conflict resolution and efficient service.
  • Monitored customer satisfaction trends and flagged issues for leadership.

Education

High School Diploma -

Montgomery Blair High School
Silver Spring, MD
06-2019

Skills

  • Typing Speed: [eg 60 WPM] with high accuracy
  • Data Entry
  • Microsoft Office Suite (Word, Excel, Outlook)
  • Google Workspace (Docs, Sheets, Calendar, Drive)
  • Calendar Scheduling (Google Calendar, Outlook)
  • POS System Operation (eg, Toast)
  • Remote Communication Tools (Zoom, Slack, Microsoft Teams)
  • Appointment Booking & Reservation Software (OpenTable, Resy)
  • Attention to Detail
  • Customer Service Excellence

Professional Development

  • Currently completing “Excel for Beginners” course (Coursera)
  • Practicing typing accuracy at 60+ WPM on Keybr.com
  • Self-taught in Google Workspace tools for document creation and data entry

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Restaurant Hostess

Thompson Hospitality
08.2025 - Current

Barista

Starbucks
08.2022 - 06.2023

Restaurant Hostess

Uncle Julios
08.2021 - 06.2022

High School Diploma -

Montgomery Blair High School

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Dayana Rodriguez