Dayana Siciliano
Hyattsville
Summary
Dedicated Shift Manager with a strong focus on customer service, employee training, and operational efficiency. Proven ability to enhance team performance and resolve issues effectively.
Overview
4
4
years of professional experience
Work History
Shift Manager
Pollo Campero
833 Washingtong Blvd Laurel MD 20707
02.2023 - Current
- Supervised daily operations, ensuring adherence to food safety and quality standards.
- Trained and mentored team members on efficient service techniques and operational procedures.
- Managed inventory levels, optimizing stock control to reduce waste and improve cost efficiency.
- Implemented staff scheduling to align with peak customer demand, enhancing service delivery.
- Resolved customer complaints promptly, improving overall satisfaction and retention rates.
- Conducted performance evaluations, providing constructive feedback to foster employee development.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Mentored new sales associates to contribute to store's positive culture.
Cashier
Phone Care and Gifts
6525 Annapolis Rd Hyattsville MD 20784
10.2022 - 01.2023
- Collaborated with team members to optimize service speed during peak hours.
- Conducted routine inventory checks to support stock management efforts.
- Provided training for new cashiers on operational procedures and system usage.
- Maintained cleanliness and organization of cash register area.
- Assisted customers with troubleshooting software issues and providing technical support.
- Conducted quality assurance checks on repaired devices before return to customers.
- Educated customers on device care and maintenance to prolong lifespan of repairs.
- Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
- Provided exceptional customer service, leading to positive reviews and recommendations from satisfied clients.
Cashier
La Donita Restaurant
409 57th Ave, Bladensburg MD 20710
06.2022 - 09.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with menu selections and dietary inquiries.
- Handled customer complaints professionally, ensuring satisfactory resolutions.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
High Point High School
3601 Powder Mill Rd #3502 Beltsville MD 2070506-2022
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- communication
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Training and mentoring
- Relationship building
- Interpersonal skills
- Inventory control
- Shift checklists
- Problem-solving
- Active listening
- Critical thinking
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Shift Manager
Pollo Campero
02.2023 - Current
Cashier
Phone Care and Gifts
10.2022 - 01.2023
Cashier
La Donita Restaurant
06.2022 - 09.2022
High School Diploma -
High Point High School