DAYE HALL
Laurel
Summary
A highly motivated, detail-oriented Customer Service Professional with experience in supporting Administrative functions. Adept in managing employee records, scheduling, and providing support for senior management. Proven track record of ensuring compliance with company policies and employment laws. Excellent communication skills and a team player who thrives in a fast-paced and dynamic environment. Organizational and planning skills with the ability to handle multiple tasks simultaneously. Experienced in providing top level client support to ensure loyalty and growth.
Overview
9
9
years of professional experience
Work History
FULFILLMENT MANAGER
Stage Front Tickets
10.2021 - Current
- Service clients and customers with their orders via phone and email support.
- Provide technical support with various API integrations across partnerships and automation companies.
- Assist clients with a variety of requests, including researching and resolving common issues.
- Manage 6–7 employees daily, delegating tasks, monitoring performance, and supporting team objectives.
- Perform day-to-day monitoring and troubleshooting of fulfillment systems to ensure reliable order processing, data integrity, and inventory management.
- Process phone calls and emails from prospective ticket buyers and representatives from Ticket Exchanges.
- Understand marketplace policies and apply them to orders as well as handling claims protocols for all buyers reporting order issues.
CUSTOMER SERVICE/ADMINISTRATIVE ASSISTANT
JP&G Plumbing & Electric
08.2020 - 11.2021
- Produced company newsletters and customer feedback surveys weekly.
- Created work orders for technicians daily.
- Monitored and logged the technicians’ hours.
- Maintained a high level of customer satisfaction through effective verbal and written communication skills.
- Monitored office supplies and assisted with other tasks assigned such as filing, faxing, copying, and scanning.
FRONT DESK RECEPTIONIST
PET+ER
02.2018 - 04.2019
- Answer and direct phone calls.
- Assisted with scheduling and coordinating appointments.
- Maintained up-to-date employee records.
- Prepare and monitor invoices.
- Transferred patients lab results to the appropriate Doctors.
- Managed accounts and maintained financial records.
OFFICE ASSISTANT/ BUDGET ANALYST: SUMMER INTERN
Mintz Levin
05.2017 - 08.2017
- General administrative support: file, organize, assisted with mailing outgoing orders, maintained inventory, ordered and stocked general office/art supplies.
- Assisted with researching, compiling, and summarizing budgetary data.
- Assisted with checking accuracy and adequacy of budget justification data.
Education
Payroll Certification -
National Association of Certified Public Bookkeepers
12-2025
Human Resources Consultant -
International Association of Professions Career College
01.2022
High School Diploma - undefined
Laurel High School
01.2014
Skills
- Written and Verbal Communication
- Customer Satisfaction
- Problem Solving
- Team Leadership
- Inventory Control
- Electronic Health Records
- Discretion and Judgment
- Editing and Proofreading
- Effective Time Management
- Insurance Forms and Eligibility
- Proficient in MS Office Suite, G Suite, Pricing Portal, Freshdesk, Ezyvet, Smartflow, and DVMax
- Conflict Resolution
- Cross-Departmental Collaboration
- Organization Development
- Appointment Scheduling
- Proficient in Veterinary Coding Technology
Timeline
FULFILLMENT MANAGER
Stage Front Tickets
10.2021 - Current
CUSTOMER SERVICE/ADMINISTRATIVE ASSISTANT
JP&G Plumbing & Electric
08.2020 - 11.2021
FRONT DESK RECEPTIONIST
PET+ER
02.2018 - 04.2019
OFFICE ASSISTANT/ BUDGET ANALYST: SUMMER INTERN
Mintz Levin
05.2017 - 08.2017
High School Diploma - undefined
Laurel High School
Payroll Certification -
National Association of Certified Public Bookkeepers
Human Resources Consultant -
International Association of Professions Career College