Dazha Smith
Baltimore
Summary
Experienced healthcare professional with a strong track record of providing exceptional customer service in the healthcare industry. Skilled in managing patient inquiries and resolving issues promptly, leading to high levels of patient satisfaction. Possess excellent communication and problem-solving abilities, resulting in seamless patient experiences and improved operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Springwell Senior Living Community
10.2020 - 03.2025
- Answer, screen, and forward phone calls, keep messages, schedule meetings, client visits, and company events.
- Managed front desk operations, ensuring smooth check-in and check-out processes for residents and visitors.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Coordinated resident appointments and activities, enhancing community engagement and satisfaction levels.
- Oversaw visitor access control, maintaining a secure environment for residents and staff.
Dispatcher
Transdev Transportation
01.2018 - 11.2024
- Led team in optimizing dispatch operations and improving response times.
- Managed communication between drivers and clients, addressing inquiries and resolving issues promptly.
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Coordinated daily transportation schedules to optimize route efficiency and reduce delays.
- Developed and implemented process improvements that enhanced operational workflows and customer satisfaction.
Security Officer
Johns Hospkins Hospital
12.2024 - Current
- Patrolled assigned areas to ensure the safety and security of premises, personnel, and visitors
- Monitored surveillance cameras and alarm systems to detect any suspicious activity or potential threats
- Responded promptly to incidents, emergencies, and alarms, taking appropriate action as necessary
- Conducted thorough inspections of vehicles, bags, and personal belongings to prevent unauthorized items from entering the premises
- Maintained accurate records of daily activities including incident reports, shift logs, and visitor logs
- Provided excellent customer service by assisting visitors with directions or information about the facility's policies and procedures
- Utilized strong observation skills to identify suspicious behavior or individuals who may pose a threat
Dispatcher
Transdev Transportation
01.2018 - 11.2024
- Led team in optimizing dispatch operations and improving response times.
- Managed communication between drivers and clients, addressing inquiries and resolving issues promptly.
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Coordinated daily transportation schedules to optimize route efficiency and reduce delays.
- Developed and implemented process improvements that enhanced operational workflows and customer satisfaction.
Unit Clerk
Future Care Nursing Home
04.2016 - 09.2020
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Processed medical records and confidential information with attention to detail and accuracy.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Maintained inventory of office supplies and medical materials to ensure operational efficiency.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
Education
GNA/CNA - Geriatric Nursing Assistant
It Works Learning Center, Inc
Baltimore, MD06-2019
High School Diploma -
ACCE Academy
Baltimore, MD06-2013
Skills
- Client support
- Precision-focused
- Effective time management
- Experience in HIPAA compliance
- Preparing charts
- Clear and concise documentation
- Multi-line phone operation
- Effective conflict resolution
- Public relations strategy
- Effective telephone communication
Certification
- First Aid/CPR Certified
Timeline
Security Officer
Johns Hospkins Hospital
12.2024 - Current
Front Desk Receptionist
Springwell Senior Living Community
10.2020 - 03.2025
Dispatcher
Transdev Transportation
01.2018 - 11.2024
Dispatcher
Transdev Transportation
01.2018 - 11.2024
Unit Clerk
Future Care Nursing Home
04.2016 - 09.2020
GNA/CNA - Geriatric Nursing Assistant
It Works Learning Center, Inc
High School Diploma -
ACCE Academy
Similar Profiles
Sharline Beckford-MillsSharline Beckford-Mills
LPN at Springwell Senior Living CommunityLPN at Springwell Senior Living Community
Melinda PowersMelinda Powers
Certified Nursing Assistant at Springwell Senior Living CommunityCertified Nursing Assistant at Springwell Senior Living Community
Tabatha WilliamsTabatha Williams
CNA at Springwell Senior Living CommunityCNA at Springwell Senior Living Community
Robert MarinelliRobert Marinelli
Teacher at Baltimore City School SystemTeacher at Baltimore City School System
Shaniya WolfeShaniya Wolfe
System Administrator at MTS Modest Technologies SoultionSystem Administrator at MTS Modest Technologies Soultion