Denycia Bess
Prince Frederick
Summary
I am a young, bright individual looking to start part-time or full-time work. I plan to start school this year to get certifications in banking and IT. I am a dedicated and passionate young woman, and I am always willing and ready to learn.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Springhill Suites By Marriott
Prince Frederick
03.2024 - 07.2025
- Greeted guests warmly and efficiently at the front desk.
- Managed check-in and check-out procedures for hotel guests.
- Provided information about hotel amenities and local attractions.
- Maintained accurate records of guest reservations and billing information.
- Collaborated with housekeeping to ensure room readiness for arrivals.
- Processed payments and managed cash transactions securely.
- Assisted in maintaining a clean and organized front desk area.
- Answered phones, responded to inquiries, and took messages.
Server/Expo Runner
IHOP
Prince Frederick
07.2021 - 03.2023
- Provided excellent customer service in a fast-paced dining environment.
- Served food and beverages promptly while ensuring customer satisfaction.
- Maintained cleanliness of dining area and adhered to health standards.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Handled cash transactions and processed payments with precision.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
Education
High School Diploma -
Calvert High School
Prince Frederick05-2020
Skills
- Cash handling
- Time management
- Team collaboration
- Guest service
- Front desk operations
- File management
Timeline
Front Desk Agent
Springhill Suites By Marriott
03.2024 - 07.2025
Server/Expo Runner
IHOP
07.2021 - 03.2023
High School Diploma -
Calvert High School
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