Dea Moody
Mount Rainier
Summary
Detail-oriented and highly organized administrative professional with over six years of customer-facing experience in retail, hospitality, and client services. Proven expertise in team leadership, operational management, and front desk coordination, with a commitment to delivering exceptional service, and maintaining accuracy. Skilled in scheduling, data entry, and managing multiple priorities in fast-paced environments, while upholding professionalism and confidentiality. Recognized for strong problem-solving skills, strategic planning, and creating a welcoming atmosphere for clients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
The Children's Place
Hyattsville
11.2025 - Current
- Greeted customers and provided exceptional customer service.
- Provided product knowledge and recommendations to customers.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
- Maintained up-to-date knowledge of store merchandise and policies.
Concierge
MySquard
Washington
09.2025 - Current
- Greet and check in guests with professionalism and warmth.
- Answer phones, emails, and assist with client inquiries or requests.
- Support day-to-day operations of the front desk or lobby area.
- Ensure a tidy, professional, and brand-aligned environment at all times.
- Document and escalate issues or guest feedback to permanent staff or management.
- Arrive on time, and be prepared to adapt to new environments and client needs.
- Follow client-specific protocols while upholding MySquard service standards
Front Line Server
The Carolina Kitchen Bar & Grill
Hyattsville
10.2023 - 10.2024
- Provided exceptional customer service to 50 or more guest, addressing inquiries, and ensuring guest satisfaction.
- Handled cash and card transactions with accuracy and accountability.
- Maintained organized workstations and assisted with order management.
- Collaborated with kitchen staff to coordinate timely food delivery and maintain quality standards.
- Assisted in inventory management by tracking supplies and notifying management of shortages or needs.
- Resolved customer complaints professionally, turning potentially negative experiences into positive ones.
Assistant Manager
The Children’s Place
Hyattsville
04.2022 - 09.2023
- Managed store operations, including scheduling, payroll, staff coordination, and daily workflow oversight for a team of 10 to 15 employees.
- Led the team in achieving sales targets through effective merchandising and inventory management.
- Served as the primary point of contact for customers, resolving concerns promptly and professionally.
- Trained and mentored team members on customer service standards and operational procedures.
- Maintained accurate sales, inventory, and staff performance records.
Multi-Department Associate
Ralphs Grocery
Los Angeles
10.2019 - 04.2022
- Rotated across bakery, floral, produce, meat, frozen, and e-commerce departments, adapting quickly to different workflows and customer needs.
- Assisted with approximately 30 or more online order fulfillments, ensuring accuracy, timely preparation, and excellent customer service for pickup and delivery orders.
- Maintained product quality through proper storage, rotation, and restocking procedures.
- Supported inventory deliveries by unloading, organizing, and documenting incoming stock.
- Recognized as a candidate for store management due to leadership potential, cross-department knowledge, and consistent performance.
Shift Lead
Dollar General
Mount Rainier
10.2018 - 06.2019
- Supervised store operations, including opening/closing procedures, cash handling, and staff coordination.
- Led a team of 5 in merchandising, stocking, and maintaining store organization to enhance the customer experience.
- Assisted customers with inquiries and concerns, applying conflict resolution skills to ensure satisfaction.
- Oversaw sales floor presentation, and implemented promotional displays to increase engagement and sales.
Customer Support Specialist
Ibex Global
Washington
02.2017 - 10.2018
- Managed high-volume inbound calls, delivering prompt and accurate customer support to a diverse client base.
- Resolved technical and account-related issues while maintaining professionalism, and a 95% satisfaction rating.
- Recorded and upgraded customer information with precision, adhering to company policies, and confidentiality standards.
- Collaborated with team members to streamline support processes and improve response time.
Concierge/Receptionist
Metropole Condominiums
Washington
06.2016 - 02.2017
- Served as the first point of contact for 50 or more residents, visitors, and vendors, ensuring a welcoming and professional environment.
- Managed scheduling, visitor logs, and administrative communications for the property.
- Assisted the property manager with coordinating events and completing administrative tasks.
- Responded promptly to resident requests and concerns, maintaining a high standard of service.
Education
Associate of Arts - Psychology
Prince George's Community College
Upper Marlboro, MD02-2028
High School Diploma -
Northwestern High School
Hyattsville, MD06.2016
Skills
- Administrative support
- Scheduling and calendar coordinator
- Data entry and record management
- Proficient in Microsoft Office
- Effective interpersonal communication
- Front desk and receptionist management
- Problem solving and conflict resolution
- Customer service and client relations
- Highly adaptable
- Expertise in multi-line systems
Accomplishments
- Security Fundamentals (Amazon Web Services)
- IT Support Specialist – IT Foundations
Accomplishments
- Practical Web Development – Creative Online School
Skills
- PC Proficiency
- Reception/ Front Desk Management
Certification
AAA Food Handler Card
Timeline
Sales Associate
The Children's Place
11.2025 - Current
Concierge
MySquard
09.2025 - Current
Front Line Server
The Carolina Kitchen Bar & Grill
10.2023 - 10.2024
Assistant Manager
The Children’s Place
04.2022 - 09.2023
Multi-Department Associate
Ralphs Grocery
10.2019 - 04.2022
Shift Lead
Dollar General
10.2018 - 06.2019
Customer Support Specialist
Ibex Global
02.2017 - 10.2018
Concierge/Receptionist
Metropole Condominiums
06.2016 - 02.2017
Associate of Arts - Psychology
Prince George's Community College
High School Diploma -
Northwestern High School