Summary
Overview
Work History
Education
Skills
Timeline
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Dean Tonto Cox Jr.

Baltimore,MD

Summary

Hospitality professional with knack for delivering excellent customer experiences in fast-paced environments. Known for teamwork and adaptability, ensuring smooth service operations. Possesses excellent communication skills and friendly demeanor valued by employers.

Overview

8
8
years of professional experience

Work History

Food Waiter

Pitango Bakery & Cafe
06.2023 - Current
  • Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained an organized workspace throughout shifts by consistently restocking supplies.
  • Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
  • Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere.

Bartender

Penny Black Bar & Restaurant
03.2022 - 06.2023
  • Delivered exceptional customer service by greeting guests, taking orders, and ensuring satisfaction while serving food and beverages
  • Prepared and served a variety of alcoholic and non-alcoholic drinks, adhering to legal regulations and maintaining a clean, organized bar area
  • Managed high-volume service whilst multitasking to ensure timely delivery of orders as well as addressing customer needs and resolving issues
  • Processed transactions efficiently, and collaborated with staff members to ensure smooth operations and guest satisfaction

Warehouse Associate

Amazon
01.2020 - 03.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Assisted in reducing product damage by properly handling and storing materials.

HVAC Assistant

Magic Mechanical
01.2017 - 01.2018
  • Participated in and assisted management with day-to-day operations.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Ensured timely completion of projects by efficiently managing tasks and coordinating with team members.
  • Exemplified professionalism at all times when interacting with clients, colleagues, and supervisors to maintain a positive company reputation.

Education

High School Diploma -

Patapsco High School And Center For The Arts
Baltimore, MD
06-2017

Skills

  • Cleanliness
  • Multitasking
  • Professional appearance
  • Human factors awareness
  • Quality assurance
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail

Timeline

Food Waiter

Pitango Bakery & Cafe
06.2023 - Current

Bartender

Penny Black Bar & Restaurant
03.2022 - 06.2023

Warehouse Associate

Amazon
01.2020 - 03.2022

HVAC Assistant

Magic Mechanical
01.2017 - 01.2018

High School Diploma -

Patapsco High School And Center For The Arts

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Dean Tonto Cox Jr.