Dean Younkin
Manchester
Summary
Operations executive skilled in optimizing processes and fostering team engagement to achieve high performance. Proven success in developing training initiatives and compliance protocols that streamline operations and elevate service standards. Ready to leverage extensive experience in strategic growth management to enhance organizational effectiveness.
Overview
38
38
years of professional experience
Work History
Director of Operations
Stanton Plumbing,Heating &Air
Annapolis
03.2026 - Current
- Managed daily operations of plumbing, heating, and air services to ensure smooth service delivery.
- Managed day-to-day operations of a large staff in multiple departments.
- Led and mentored subordinate managers and supervisors to achieve departmental objectives.
- Developed operational procedures to enhance service delivery standards.
- Coordinated cross-departmental communication to enhance process efficiency.
- Ensured compliance with industry regulations and quality standards.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
General Manager
ARS - Allgood Home Services
Norcross
11.2024 - 03.2026
- Restructured location with comprehensive rebranding to enhance customer engagement.
- Turn around a 3 year downward trend in revenue and Profit growth.
- Developed strategies to streamline operations and maximize profitability.
- Developed process to drive results in sales, service, and customer satisfaction.
- Installed training strategies and structures to provide for better service and sales
- Realigned management team roles to enhance collaboration.
- Organize and guide full remodel of location.
Organizational Development Consultant
Mac5 Services
Rockledge
01.2023 - 10.2024
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Educated staff on organizational mission and goals, enabling alignment with broader objectives and enhancing employee performance.
- Analyzed areas of concern to recommend targeted solutions that enhance operational effectiveness.
- Implemented practices and procedures to reduce expenditures and increase savings.
- Provided reporting for forecast analysis.
- Developed call center and dispatch procedures to improve service delivery for customers and support employees in the field.
- Managed the recruitment process to fill open positions across departments.
- Guided ownership with Greenfields.
- Development of Job Descriptions and training for all Departments.
Regional V.P. Operations
Len The Plumber
Media
04.2018 - 12.2022
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Developed 3 year growth and key investment strategies and tracked.
- Conducted weekly and monthly reviews with 7 locations to assess performance and drive operational improvements.
- Reported monthly to CEO and Board by reviewing Revenue, sales and Kpi performance of each location.
- Delivered monthly insights to the Board, focusing on essential metrics from my region.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Coordinated recruitment, hiring, and training of team members to build effective operational teams.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Worked with integration team on newly acquired companies.
Divisional Manager/ Regional Call Center Mgr.
ROTO ROOTER
Levittown
06.2004 - 02.2018
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled costs to maintain budget compliance and support profit growth.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Managed and motivated employees to enhance productivity and engagement.
- Set clear targets for employees to foster motivation and align with company objectives.
- Defined clear targets and objectives and communicated to other team members.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
Branch Operations Manager
Terminix
Owings Mills
10.1988 - 05.2004
- Maintained friendly and professional customer interactions.
- Assessed employee performance, developed improvement plans to enhance team capabilities.
- Ensured financial growth through effective budget oversight.
- Generated financial and operational reports that informed management's business strategy.
- Performed monthly compliance checks.
- Complied with regulatory guidelines and requirements.
- Developed and Trained new Managers towards receiving their own location.
- Interviewed and hired talented individuals, strengthening organizational talent and skill set.
Education
High School Diploma -
Dulaney High School
Timonium06-1985
Skills
- Strategic Planning
- Growth management
- Operational Oversight
- Financial Planning
- Forecasting
- Process optimization
- Operational Metrics
- Team Leadership
- Team building
- Attention to Detail
- Work prioritization
- Customer Relationship Management
Accomplishments
- Supervised team of over 100 staff members.
- Managed over 81 million in revenues within 7 locations.
- Opened and hired for 4 locations.
- Successful Greenfields.
- President club winner For 8 yrs as a Top performer.
- Member of Pace setter and Six Sigma Club.
- Multiple awards for Financial and Safety.
- Financial Accomplishments- Terminix- consistently achieved budgeted sales over 10% and Profit over 25%.
- Trained all new managers on Profit and Loss statements.
- Roto Rooter- started in branch worth 4.5 million. Raised revenues to over 13 million and hit target budget and profits yearly.
- Len The Plumber- Opened Ran a successful Region of new locations. Double Sales and revenue yearly at all locations, region started at 27 million and reached 81 million in 3 years.
- Two additional locations we acquired increased sales by 20% in both the 1st and 2nd year.
- Mac5 services- Took over full operation at 6 million after 2nd year in business in Brevard county. In 2 years grew revenue to 18 million and 20% profit from previous two years below 5%.
- Open new location March 2024 in Orlando- in 5 months grew revenue to over 500,000 a month and doubled work force.
- Allgood Recognized as Branch of the year for 2025 1st year of rebuilding and rebranding 21ml to 28ml
Timeline
Director of Operations
Stanton Plumbing,Heating &Air
03.2026 - Current
General Manager
ARS - Allgood Home Services
11.2024 - 03.2026
Organizational Development Consultant
Mac5 Services
01.2023 - 10.2024
Regional V.P. Operations
Len The Plumber
04.2018 - 12.2022
Divisional Manager/ Regional Call Center Mgr.
ROTO ROOTER
06.2004 - 02.2018
Branch Operations Manager
Terminix
10.1988 - 05.2004
High School Diploma -
Dulaney High School