Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Affiliations
References
Timeline
Generic

Deanna Bateman

Ocean City

Summary

I am a dynamic professional with extensive experience in the hospitality industry, excelling in customer service and event management. Proven ability to lead teams and enhance operational efficiency while ensuring food safety. Skilled in multicultural communication and problem-solving, consistently delivering exceptional experiences to diverse clientele. Passionate about fostering positive environments and achieving outstanding results. My caring and social background provides a catalyst for an endless growth of my personal and professional skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Captain Waiter Bartender

Spain Wine Bar
Ocean City
09.2021 - Current
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Worked closely with management teams to improve operational efficiency.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Monitored the quality of food preparation and presentation before serving to customers.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Focused on language skills and diversity in order to properly communicate with staff.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Supervised wait staff to ensure efficiency and accuracy in order taking and delivery of food items.
  • Communicated effectively with other departments such as kitchen or bar regarding orders or any changes that may occur.
  • Provided exceptional service to high volume of daily customers.
  • Managed corporate events, weddings, and large celebrations.
  • Lead a team of staff in the execution of large group service
  • Trained new staff members on proper customer service techniques, use of equipment, and sanitation standards.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Preschool Teacher

KinderCare Learning Centers
Audubon
06.2020 - 08.2021
  • Trained and certified in First Aid and CPR
  • Years of experience caring for children ages 0-12 in family homes and for professional care providers
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Provided guidance regarding nutrition and healthy habits during snack time.
  • Organized educational materials and resources to create an engaging learning environment.
  • Implemented behavior modeling and positive reinforcement into daily routines.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Supervised outdoor playtime while ensuring safety regulations were followed.
  • Observed children to record development.
  • Participated in parent-teacher conferences to discuss academic progress of each child.
  • Integrated multicultural themes into instruction plans to foster respect for diversity among students.
  • Conducted classroom activities to stimulate physical, mental, and social development of preschool students.

Garden Center Employee

Center Point Pond
Worcester
04.2016 - 08.2019
  • Planted flowers, aquatic plants, and prepped pots for upcoming seasonal growth.
  • Cared for wildlife and aquatic species, including turtles and koi fish.
  • Oversaw various cultivation stages for different trees, shrubs and plants to maximize growth.
  • Performed daily checks of plants for quality assurance purposes.
  • Retrieved plants and flowers at customers' requests.
  • Assisted customers with loading their purchases into their vehicles.
  • Assisted families, including adults, children, and persons with special needs, with recreational fishing.
  • Educated the general public on wildlife conservation, aquatic plants and animals, and fishing protocols.
  • Learned the dissection of freshwater fish and prepared a daily high volume of fish for consumption.
  • Performed opening and closing duties, for the management of a large outdoor property
  • Operated a cash register, handled payments by cash, credit, debit, and personal checks.

Chef Assistant

North Montco Technical Career Center
Lansdale
09.2016 - 06.2019
  • Lead a team of learning chefs in the production of both high- and low-volume food production.
  • Assisted others in monitoring food safety throughout the cooking processes of multi-layer culinary productions.
  • Explored new cultures and cooking processes from around the world.
  • Monitored food expiration dates and removed rotated items to prevent foodborne illnesses.
  • Partnered with staff members during catered and specialized occasions to serve food and drinks to guests.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Assisted head chef in developing new menus and planning seasonal recipes.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
  • Cleaned and sanitized food preparation areas, complying with hygiene codes and health and safety standards.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Measured ingredients accurately for recipe preparation.
  • Transported cooked foods from kitchen area to dining area promptly.
  • Ensured all safety protocols were followed during meal prep.
  • Maintained cleanliness and organization of kitchen equipment and utensils.
  • Organized walk-in coolers and freezers according to FIFO principles.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Checked freshness of food products prior to use.
  • Monitored temperatures of ovens and grills to ensure proper cooking times were observed.
  • Inspected finished dishes for presentation accuracy prior to serving.
  • Checked raw and cooked food to identify potential problems with quality and food safety.
  • Observed culinary trends and innovations to bring new ideas to team.
  • Took and recorded temperatures of food, refrigerators and freezers.
  • Assisted Chef in preparing ingredients for various dishes.

Bakery Sales Assistant

Corropolese Bakery
Audubon
02.2017 - 01.2018
  • Maintained cleanliness of the bakery area, including counters and displays.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Operated cash register to process payments from customers.
  • Answered store and merchandise questions and led customers to wanted items.
  • Kept track of inventory levels to ensure adequate supplies of baking ingredients were available.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Assisted in baking cakes, cookies, pies, pastries and other items as needed.
  • Took custom cake and bakery orders, ensuring all details were accurately recorded.
  • Computed purchases and received and processed cash or credit payment.
  • Provided excellent customer service to foster satisfaction and loyalty.

Education

High School Diploma -

Methacton High School
Worcester, PA
06-2020

Culinary Arts - Culinary Arts

North Montco Technical Career Center
Lansdale, PA
06-2019

Some College (No Degree) - Early Childhood Education

Wor-Wic Community College
Salisbury, MD

Skills

  • Customer service
  • Event management
  • Interpersonal communication
  • Training and mentoring
  • Multicultural communication
  • Liquor, wine, and food service
  • Food preparation and safety
  • Accurate money handling
  • Multitasking Abilities
  • Time management
  • Team leadership
  • Problem solving
  • Socially engaging

Certification

  • Card 101 Alcohol Awareness Program (Certified August 2024)
  • First Aid and CPR Certified (American Red Cross)

Accomplishments

  • Spain Wine Bar "Most Valuable Player" Award 2024
  • Good Citizen Award High School

Languages

Spanish
Limited

Affiliations

My interests include cooking, baking, making art, enjoying nature, exploring new culinary experiences, learning about different cultures, and traveling to new areas. I love spending time with my family, meeting new people, caring for my dog, and staying physically active outside and in the gym.

References

References available upon request.

Timeline

Captain Waiter Bartender

Spain Wine Bar
09.2021 - Current

Preschool Teacher

KinderCare Learning Centers
06.2020 - 08.2021

Bakery Sales Assistant

Corropolese Bakery
02.2017 - 01.2018

Chef Assistant

North Montco Technical Career Center
09.2016 - 06.2019

Garden Center Employee

Center Point Pond
04.2016 - 08.2019

High School Diploma -

Methacton High School

Culinary Arts - Culinary Arts

North Montco Technical Career Center

Some College (No Degree) - Early Childhood Education

Wor-Wic Community College

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Deanna Bateman