Deanne Herrington
Parkville
Summary
Dedicated and compassionate healthcare and behavioral health professional with experience supporting patients and clients in medical, rehabilitation, and community-based settings. Skilled in patient care, behavioral support, intake coordination, medical documentation, EMR/EPIC systems, and crisis management. Experienced working with individuals with developmental, behavioral, and mental health challenges while promoting independence, emotional well-being, and positive outcomes. Strong background in medical assisting, rehabilitation support, scheduling, insurance verification, and interdisciplinary collaboration. Recognized for professionalism, empathy, communication skills, and the ability to remain calm and effective in fast-paced and high-pressure environments. Seeking to contribute strong clinical, behavioral health, and administrative support skills within a patient-centered healthcare organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Rehabilitation Specialist
Sheppard Pratt Health System, Treatment Center
Rosedale
02.2026 - 05.2026
- Assessed client needs through comprehensive evaluations and interviews.
- Developed personalized rehabilitation plans based on individual client goals.
- Facilitated group therapy sessions to promote peer support and engagement.
- Provided direct psychiatric rehabilitation support to adults with mental health diagnoses in residential and community-based settings.
- Assisted clients with developing independent living skills, including medication management, hygiene, meal preparation, budgeting, and transportation.
- Implemented individualized treatment and recovery plans in collaboration with clinical teams and case managers.
- Monitored client behaviors, mental status, and emotional well-being while documenting observations accurately and timely.
- Supported clients during crisis situations using de-escalation and therapeutic communication techniques.
- Facilitated life-skills training, recreational activities, and social development programs to encourage recovery and independence.
- Maintained a safe, structured, and supportive therapeutic environment for residents and clients.
- Assisted clients with achieving personal goals related to employment, education, housing, and community integration.
- Conducted wellness checks and ensured compliance with program policies, safety procedures, and healthcare regulations.
- Collaborated with nurses, therapists, psychiatrists, and multidisciplinary teams to support continuity of care.
- Encouraged positive coping skills, conflict resolution, and healthy behavioral choices.
- Completed daily progress notes, incident reports, and client documentation in accordance with organizational standards.
- Assisted with client transportation to appointments, community outings, and treatment-related activities when required.
- Built professional therapeutic relationships while maintaining confidentiality and HIPAA compliance.
- Supported individuals with substance use disorders, co-occurring disorders, and behavioral health challenges.
Medical Assistant & Patient Care Rep
Hoffman & Associates OB-GYN
Baltimore
09.2023 - 08.2024
- Obtains patient charts and encounter forms for all visits
- Accurately collects and documents basic patient assessments
- Assists providers with exams, procedures, and room stocking
- Answers phone calls and scans medical records
- Triages patient phone calls for severity/importance
- Collects insurance information and verifies benefits
- Handles charge entry and payment posting
- Medical Assistant supporting Hoffman & Associates is responsible for obtaining patient charts and encounter forms for all visits
- Accurately collecting and documenting basic patient assessments
- Assisting providers with exams and procedures and room stocking
- Part of this role will also include being a scribe
- Contributed to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards
- Assisted and troubleshooted during the process of scheduling appointments and selecting physicians by subspecialty or location
- Completed call processing in an efficient manner
- Remained aware of call volumes and works to handle the peak call volumes
- Expert functional knowledge of resources such as Centricity Business, MedConnect EMR and other applications as required to assist with the caller’s needs
- Developed and distributed weekly reports of activity to assigned parties
- Facilitated new patient registration and updates current registration
- Responded to telephone inquiries from patients, physicians, employees and other callers regarding appointments, referrals, provider messages and services within MedStar in accordance with established guidelines
- Utilized physician protocols to schedule appointments for multiple subspecialties or locations and meet established performance goals.
- Assisted physicians with patient examinations and medical procedures.
Access Specialist 1
Medstar Health Call Center
Baltimore
01.2023 - 08.2023
- Provided COVID Testing with rapid antigen tests
- Collected and processed patient specimens to ensure accurate test results
- Ensured that people waiting for testing maintain social distancing in an orderly manner
- Provided COVID-19 surveillance testing services directly to New York City Public Schools staff and students
- Assisted when needed, to transport specimens back to appropriate clinic.
Phlebotomist (COVID Swab/Traveler) Per - Diem
All Medical Personnel
Baltimore
12.2021 - 06.2023
- Provided COVID Testing with rapid antigen tests
- Collected and processed patient specimens to ensure accurate test results
- Ensured that people waiting for testing maintain social distancing in an orderly manner
- Provided COVID-19 surveillance testing services directly to New York City Public Schools staff and students
- Assisted when needed, to transport specimens back to appropriate clinic.
Life Skills Coach
Chimes Maryland
Baltimore
05.2022 - 12.2022
- Supervised developmentally delayed adults in usage of assistive technologies within classroom environment to help them maximize benefits from such equipment
- Trained program staff on assistive technologies for rollout to physically and developmentally disabled individuals
- Maintained confidential accurate records of resident status and treatment plans
- Organized school field trips; coordinated staff schedules and recruited chaperone volunteers
- Assessed student progress and reported on program outcomes
- Promoted development of positive social skills by modeling appropriate behavior
- Helped clients to build and recognize strengths and self-worth
- Conducted life skills evaluations and set client goals based on abilities
- Documented participation in classroom and individual instruction.
Preschool Teacher
Celebree Learning Center
Perry Hall
12.2018 - 10.2020
- Maintained records of attendance, grades, health concerns, and other relevant information about the children in my care.
- Provided individual attention to each student as needed during class time.
- Collaborated with fellow teachers on various projects related to curriculum design and implementation.
- Monitored student behavior to ensure compliance with rules and expectations set forth by school administration.
Epic Development
Paraprofessional Care Assistant
Towson
04.2018 - 06.2018
- Assisted teachers in the classroom, supervised students outside of the classroom, and provided administrative support for teaching.
- Helped students develop interpersonal skills amongst each other.
- Worked directly with students to accommodate special academic needs such as practicing reading aloud, helping students to comprehend & complete their assignments, as well as monitor and encourage the use of aid equipment.
- Provided assistance to special education students with a variety of disabilities including learning
disabilities, emotional disturbance, autism spectrum disorders, ADHD, developmental disabilities, and communication disorders.
Security Officer Supervisor
Allied Universal Security Services
Curtis Bay
07.2017 - 03.2018
- Supervised daily staff operations while ensuring compliance with company policies, safety procedures, and professional standards
- Maintained accurate incident reports, activity logs, and confidential documentation in a fast-paced environment
- Assisted with employee scheduling, shift coordination, and staffing coverage to support efficient operations
- Resolved conflicts and responded to high-pressure situations using strong communication and problem-solving skills
- Trained and supported new employees on workplace procedures, customer service expectations, and safety protocols
- Provided professional customer service while interacting with clients, visitors, and team members from diverse backgrounds
- Monitored workplace safety concerns and reported incidents promptly to management and appropriate personnel
- Demonstrated leadership, reliability, and sound decision-making while managing multiple responsibilities simultaneously
- Collaborated with management teams to improve operational efficiency and maintain a secure, organized environment
- Utilized attention to detail and strong observation skills to identify concerns and support policy compliance
Education
National Certified Phlebotomy Certification -
Hearts LLC
Baltimore, MDHigh school diploma in Math/Science -
Parkville High & Center
Skills
- Electronic Medical Records (EMR/Epic)
- Patient Scheduling
- Insurance Verification
- Medical Terminology
- Patient Care
- Calendar Management
- Administrative Support
- Email Communication
- Multi-line Phone Systems
- Medical Records Management
- Documentation & Recordkeeping
- Data Entry
- Appointment Coordination
- Customer Service
- Intake Coordination
- Care Coordination
- Conflict Resolution
- HIPAA Compliance
- Phlebotomy
- Specimen Collection
- Microsoft Office Suite
- Communication Skills
- Time Management
Certification
- First Aid Certification
- CPR Certification
- National Certified Phlebotomist August 2020 to August 2022
Additional Information
Phlebotomy Program, Rescuing Hearts LLC. Excelled in Anatomy and Physiology of Organ Systems Coursework Excelled in Arterial, IV, and Special Collection Procedures Coursework
Timeline
Rehabilitation Specialist
Sheppard Pratt Health System, Treatment Center
02.2026 - 05.2026
Medical Assistant & Patient Care Rep
Hoffman & Associates OB-GYN
09.2023 - 08.2024
Access Specialist 1
Medstar Health Call Center
01.2023 - 08.2023
Life Skills Coach
Chimes Maryland
05.2022 - 12.2022
Phlebotomist (COVID Swab/Traveler) Per - Diem
All Medical Personnel
12.2021 - 06.2023
Preschool Teacher
Celebree Learning Center
12.2018 - 10.2020
Epic Development
Paraprofessional Care Assistant
04.2018 - 06.2018
Security Officer Supervisor
Allied Universal Security Services
07.2017 - 03.2018
National Certified Phlebotomy Certification -
Hearts LLC
High school diploma in Math/Science -
Parkville High & Center