Deborah Borwah
Columbia
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Whole Food Market
06.2019 - Current
- Maintained a clean and organized work area to ensure an efficient shopping experience for customers.
- Exhibited excellent problem-solving abilities while managing multiple tasks simultaneously under pressure.
- Developed a strong eye for detail and an aptitude for recognizing costume design flaws.
- Utilized strong communication skills to answer customer inquiries accurately and politely.
- Developed knowledge of store products, services, policies and procedures.
- Demonstrated ability to provide exceptional customer service and build relationships with customers.
- Liaised between customers and management to resolve disputes or complaints in a timely manner.
- Collaborated with team members on various projects to ensure successful completion of goals.
- Supported cleanliness of store by cleaning shelves, counters and displays.
- Completed daily store opening and closing tasks.
- Engaged customers in friendly and professional dialogue about product needs.
- Developed an in-depth knowledge of the store's products and services.
- Maintained merchandise on sales floor by stocking racks, counters, and displays.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Answered questions regarding store and merchandise.
- Greeted customers and ascertained what each customer wanted and needed.
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
- Cleaned shelves, counters, and tables.
Crew Member
Chipotle
07.2024 - 09.2024
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Operated cash register and processed transactions accurately and efficiently.
- Maintained cleanliness and organization of dining area to ensure a welcoming environment.
- Collaborated with team members to streamline service workflow during peak hours.
- Assisted in inventory management by tracking supplies and restocking as needed.
- Implemented improvements in food preparation processes for increased efficiency.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
Youth Leader Volunteer
Celebration City Church
01.2015 - 05.2018
- Served as a role model for appropriate behavior for the children in my care.
- Utilized positive reinforcement techniques when interacting with the children in my care.
- Administered basic first aid when necessary, including wound cleaning and bandaging.
- Maintained a clean and safe environment for the children by following all health regulations.
- Encouraged physical activity among the children while ensuring their safety at all times.
- Coordinated educational workshops addressing personal growth and social responsibility.
- Mentored younger volunteers, promoting skill-building and leadership qualities.
- Collaborated with team members to create inclusive environments for diverse youth populations.
- Participated in marketing and fundraising to promote organizational awareness.
- Coordinated youth activities, fostering engagement and participation among diverse groups.
- Facilitated workshops on topics such as leadership, teamwork, and problem-solving for personal growth among participating youths.
- Assisted in the planning and execution of community service projects for youths to gain practical experience and give back to their communities.
Education
Associate in Arts (A.A.) - General Studies
Howard Community College
Columbia, MD05.2024
High School Diploma - undefined
Long Reach High School
06.2019
Bachelor of Arts - Business Administration
University of Maryland Global Campus
Adelphi MD12-2025
Skills
- Ability to lift heavy objects (10 years)
- Experience with children (6 years)
- Customer service
- Organizational Skills
- Time Management
- Attention to Detail
- Creative Problem Solving
- Teamwork Abilities
- Deadline-oriented
- Decision-Making
- Teamwork and Collaboration
- Goal Setting
- Self Motivation
- Multitasking
- Interpersonal Communication
- Professionalism
- Excellent Communication
- Time management abilities
- Multitasking Abilities
- Problem-solving abilities
- Reliability
- Adaptability
- Relationship Building
- Effective Communication
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer engagement
- Retail sales
- Flexible schedule
- Phone etiquette
- Friendly and outgoing
Awards
Certificate of Achievement Senior Spotlight May 17, 2019, Career Academy Program June 2019, DEBS IN CHRIST Certificate of Completion April 7, 2019
Certification
- Childcare and Young People Development
- Online Marketing With Google Analytics
- Data Entry Tools and Techniques
Timeline
Crew Member
Chipotle
07.2024 - 09.2024
Retail Sales Associate
Whole Food Market
06.2019 - Current
Youth Leader Volunteer
Celebration City Church
01.2015 - 05.2018
High School Diploma - undefined
Long Reach High School
Associate in Arts (A.A.) - General Studies
Howard Community College
Bachelor of Arts - Business Administration
University of Maryland Global Campus
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