DEBORAH BORWAH
Columbia
Summary
Result-driven professional with 7+ years of experience in customer service, retail operations, leadership, and entrepreneurship. Proven ability to build customer relationships, improve operational efficiency, and manage multiple priorities. Recognized for strong teamwork, reliability, adaptability, and leadership potential.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Entrepreneur
Pretty on Purpose Cosmetics
06.2025 - Current
- Managed e-commerce operations, streamlining inventory management, branding efforts, and customer fulfillment processes.
- Develop digital marketing campaigns and create social media content to drive brand awareness.
- Delivered responsive customer support while overseeing initiatives that contributed to business growth.
Prepared Foods Team Member
Whole Foods Markets
06.2019 - Current
- Managed high-volume retail operations, serving hundreds of customers daily while balancing tasks including counter service, food safety temperature logging, inventory restocking, and fulfillment of Amazon online orders.
- Mentored and trained all new team members over a 7-year tenure on store procedures, food safety, and customer service standards, ensuring rapid onboarding and compliance.
- Maintained merchandising displays and organized inventory to ensure product quality and enhance customer experience.
- Collaborated with departments to streamline workflows and improve operational efficiency.
- Received recognition from leadership for dedication, customer focus, teamwork, and operational excellence.
Crew Member
Chipotle Mexican Grill
07.2024 - 09.2024
- Provided high-quality customer service during peak hours, consistently meeting speed, safety, and quality standards to enhance customer satisfaction.
- Managed morning food preparation and inventory setup before store opening, ensuring readiness for high-volume service.
- Upheld cleanliness and food safety protocols throughout service phases, contributing to a safe dining environment.
Hairstylist's Assistant
Fiercehairnmakeup
01.2017 - 06.2020
- Managed client scheduling and customer service, providing professional support to enhance client satisfaction.
- Assisted in scheduling appointments to optimize stylist availability and client needs.
- Supported daily operations by maintaining cleanliness and organization of workspace, contributing to a welcoming environment.
- Responded to customer inquiries via phone, email, and in person, enhancing client satisfaction through effective communication.
- Facilitated logistical tasks and errands to ensure smooth operations and support team effectiveness.
Education
Associate of Arts - General Studies
Howard Community College
Columbia, MD05-2024
GED -
Long Reach High School
Columbia06-2019
Skills
- Customer Service
- Detail-oriented
- Time Management
- Marketing
- Organization
- Sales
- Retail Management
- Mentoring
- Leadership
- Effective Problem Solving
- Effective Listener
- Client Relations
Certification
- AI Marketing, Alison, 01/01/24
- Data Entry, Alison, 01/01/24
- Google Analytics, Alison, 01/01/24
- Childcare and Young People Development, Alison, 01/01/24
- Administrative Support, Alison, 01/01/24
Timeline
Entrepreneur
Pretty on Purpose Cosmetics
06.2025 - Current
Crew Member
Chipotle Mexican Grill
07.2024 - 09.2024
Prepared Foods Team Member
Whole Foods Markets
06.2019 - Current
Hairstylist's Assistant
Fiercehairnmakeup
01.2017 - 06.2020
Associate of Arts - General Studies
Howard Community College
GED -
Long Reach High School