Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deena Smith

Crumpton

Summary

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

5
5
years of professional experience
2016
2016
years of post-secondary education

Work History

Sales Associate

Loft Outlet
Queenstown
06.2025 - Current
  • Assisted customers in finding products and answering inquiries.
  • Organized merchandise displays to enhance store appearance and accessibility.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained inventory levels through regular stock checks and replenishment.
  • Provided product knowledge to customers for informed purchasing decisions.
  • Handled customer complaints professionally to ensure satisfaction.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Upsold additional items based on customer interests and needs.

Teller

The People's bank
Chestertown
10.2023 - 05.2025
  • Processed customer transactions efficiently and accurately.
  • Assisted customers with account inquiries and banking services.
  • Balanced cash drawer daily to ensure accuracy and compliance.
  • Promoted bank products to enhance customer relationships.
  • Maintained confidentiality of customer information and transactions.
  • Handled customer complaints with professionalism and empathy.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Answered customer inquiries regarding bank products and services.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Built and maintained client relationships through quality, personalized interactions.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Explained account information to customers in detail as needed.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Trained employees on cash drawer operation.
  • Prepared official checks for customer and internal bank needs.
  • Verified amounts and integrity of every check or funds transfer.

Customer Service Team Leader

Royal Farms
Chestertown
06.2020 - 11.2024
  • Trained and supervised customer service staff for effective operations.
  • Developed training materials to enhance team performance and service quality.
  • Managed scheduling to ensure adequate coverage during peak hours.
  • Resolved customer complaints swiftly to maintain satisfaction levels.
  • Ensured compliance with company policies and safety regulations among staff.
  • Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
  • Reviewed incoming emails and calls from customers to ensure proper resolution was provided.
  • Coordinated training sessions for new customer service personnel.
  • Identified areas for improvement within existing processes regarding customer services operations.
  • Attended job training to sharpen skills and keep informed of new products.
  • Developed and maintained effective working relationships with customers, vendors, and other stakeholders.
  • Scheduled, assigned, and monitored daily work activities of customer service team members.
  • Assisted with recruiting and hiring perspective candidates.
  • Assessed staffing needs based on call volume or other factors impacting workloads.
  • Encouraged team members to provide feedback on how they can better serve customers' needs.
  • Partnered with fellow team members on new customer service program to promote seamless transitions.
  • Supported associates career development by discussing potential for growth within company.
  • Encouraged a positive and productive work environment among team members.
  • Resolved escalated customer issues with professionalism and patience.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Guided employees in handling difficult or complex problems.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.

Education

Chesapeake College
Wye Mills, MD

Skills

  • Customer service
  • Visual merchandising
  • Product knowledge
  • Transaction processing
  • Client relationship building
  • Cash handling
  • Sales promotion
  • Conflict resolution
  • Team collaboration
  • Staff training
  • B2B sales and customer service
  • Problem-solving skills
  • Friendly and outgoing
  • Sales training
  • Self-checkout assistance
  • Customer needs assessment
  • Cash register operation
  • Stocking and receiving
  • Outgoing personality
  • Exceptional customer service

Timeline

Sales Associate

Loft Outlet
06.2025 - Current

Teller

The People's bank
10.2023 - 05.2025

Customer Service Team Leader

Royal Farms
06.2020 - 11.2024

Chesapeake College

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Deena Smith