Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Deidre Harris

Cockeysville

Summary

Dynamic and results-driven professional with extensive experience at Carroll Fuel, excelling in cash handling and customer service. Proven track record of enhancing employee retention through motivational leadership and implementing effective training programs, leading to increased customer satisfaction and operational efficiency. Adept at fostering teamwork and resolving complex customer issues.

Overview

13
13
years of professional experience

Work History

Head Cashier Supervisor/Trainer

Carroll Fuel
03.2023 - Current
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
  • Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
  • Improved communication between cashiers and other store departments to provide seamless customer experiences.
  • Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
  • Achieved high employee retention rates through motivational leadership and creating a positive work environment for staff members.
  • Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Assisted in inventory management tasks such as stocking shelves, conducting counts, or placing orders when necessary.
  • Developed strong relationships with customers through attentive service, fostering loyalty and repeat business.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Collaborated with store management to implement promotional strategies that boosted sales.
  • Mentored new hires by demonstrating best practices in customer service and cashiering techniques.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Promoted a culture of continuous improvement among employees by encouraging open communication channels regarding challenges faced in their roles.
  • Decreased transaction errors by implementing thorough training programs focused on accuracy and attention to detail.
  • Coordinated with other supervisors to share best practices for efficient front-end operations across multiple stores.
  • Maintained accurate records of all transactions, reconciling discrepancies in daily sales reports.
  • Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
  • Implemented new training materials to improve cashier efficiency and accuracy.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Built positive relationships with customers to increase repeat business.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Monitored areas for security issues and safety hazards.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Trained newly hired sales team in upselling techniques.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Assistant Store Manager

Mobil Gas Station
10.2021 - 12.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Floral Designer

Flowers By Flowers
04.2012 - 06.2014
  • Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
  • Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
  • Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Researched latest design trends, colors, and vendor products for use in new pieces.
  • Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
  • Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements.
  • Streamlined the design process for efficiency, implementing effective time management strategies and prioritizing tasks.
  • Maintained detailed records of client consultations, design specifications, order details, and invoicing information for seamless communication across the team.
  • Developed strong relationships with suppliers to negotiate favorable pricing on premium flowers and materials without compromising quality.
  • Collaborated with event planners to create memorable floral installations for weddings, corporate events, and special occasions.
  • Designed custom sympathy arrangements that provided comfort during difficult times while reflecting the personality of the deceased loved one.
  • Prepared potted plants and bouquets based on customer requirements.
  • Contributed ideas to improve overall shop aesthetic, optimizing workflow efficiency within studio spaces while enhancing customer experience in retail areas.
  • Implemented cost-saving measures to reduce overhead expenses while maintaining high standards of quality in all products delivered.
  • Revitalized store displays with seasonally appropriate arrangements showcasing current trends in color palettes and materials usage.
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Mentored junior designers in advanced techniques, fostering a collaborative and supportive team environment.
  • Designed sympathy arrangements with sensitivity and care, providing comfort during clients' difficult times.
  • Managed inventory, ensuring availability of fresh flowers and supplies, reducing waste and optimizing costs.
  • Developed custom floral designs for weddings, significantly contributing to memorable day for numerous couples.
  • Maintained cleanliness and organization of shop, enhancing shopping experience for customers.
  • Conducted floral arrangement workshops, sharing expertise and fostering community engagement.
  • Enhanced store ambiance and customer satisfaction by designing seasonal floral arrangements for display.
  • Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
  • Provided expert care instructions to customers, extending life of their floral purchases.
  • Enhanced team skills by sharing techniques and tips, fostering collaborative and skilled work environment.
  • Conducted market research to stay ahead of floral trends, ensuring offerings remained appealing and contemporary.

Family Caregiver

Grandmother
07.2014 - 10.2020
  • Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
  • Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
  • Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
  • Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
  • Served as a dedicated advocate for patient needs when interacting with healthcare professionals or insurance companies.
  • Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
  • Improved patient care by developing personalized care plans and maintaining detailed records of daily activities.
  • Provided end-of-life care and support for patients and their families, ensuring dignity, comfort, and emotional closure during difficult times.
  • Supported patient nutrition by preparing healthy meals based on dietary restrictions and preferences.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with daily living activities, running errands, and household chores.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Education

General Studies

Northern High School
Baltimore, MD
06-1996

Skills

  • Organizational growth
  • Motivational skills
  • Cash handling expertise
  • Health and safety compliance
  • Cash register operation
  • POS system proficiency
  • Employee scheduling
  • Store maintenance
  • Store policies enforcement
  • Report generation
  • Customer complaints handling
  • Sales monitoring
  • Transaction accuracy
  • Customer service
  • Time management
  • Attention to detail
  • Punctual and reliable
  • Workplace safety
  • Team leadership
  • Verbal and written communication
  • Cash handling and management
  • Safety procedures
  • Operational efficiency
  • Store opening and closing
  • Employee training
  • Customer complaint resolution
  • Documentation and reporting
  • POS system troubleshooting
  • Staff training
  • Employee management
  • Payment processing
  • Recruiting and hiring
  • Issue resolution
  • Quality assurance
  • Policy enforcement
  • Time tracking
  • Retail operations
  • Team training and development
  • POS system operation
  • Vendor coordination
  • Mentoring and coaching
  • Operations leadership
  • Shift scheduling
  • Employee performance evaluation
  • Merchandise display
  • Order management
  • Loss prevention strategies
  • Till counting
  • Schedule maintenance
  • Assignment delegation
  • Bank deposit preparation
  • Front-end merchandising
  • Customer complaint handling
  • Store opening and closing procedures
  • Replenishment
  • Cash handling and security
  • Point of sale systems
  • Willingness to learn
  • Teamwork
  • Teamwork and collaboration
  • Multitasking and prioritizing
  • Problem-solving
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Customer satisfaction
  • Organizational skills
  • Cash handling and reconciliation
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Cash handling
  • Team building and motivation
  • Customer engagement
  • Customer service management

Interests

  • Cooking
  • Music
  • I like trying new recipes and food trends
  • Drawing and Painting
  • Crafting and DIY Projects
  • I enjoy cooking for friends and family gatherings

Timeline

Head Cashier Supervisor/Trainer

Carroll Fuel
03.2023 - Current

Assistant Store Manager

Mobil Gas Station
10.2021 - 12.2023

Family Caregiver

Grandmother
07.2014 - 10.2020

Floral Designer

Flowers By Flowers
04.2012 - 06.2014

General Studies

Northern High School

Similar Profiles

CREATE PROFILE
Deidre Harris