Deja Carroll
Baltimore
Summary
Reliable mail carrier with experience in both urban and rural delivery routes. Strong familiarity with postal regulations, automated sorting systems, and handheld device operation for tracking deliveries. Demonstrated ability to manage time effectively, maintain accurate records, and provide high-quality customer service. Proven commitment to efficiency led to increased accuracy and faster delivery times in previous positions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mail Carrier
United States Post Office
Baltimore
02.2023 - Current
- Delivered mail and packages efficiently, ensuring timely distribution and maintaining high customer satisfaction levels.
- Sorted and organized mail according to delivery routes, optimizing workflow and reducing delivery times.
- Provided exceptional customer service by addressing inquiries and resolving delivery issues promptly.
Clinical Assistant
Kennedy Krieger Institute
Baltimore
11.2019 - 02.2023
- Facilitated patient care by assisting healthcare professionals with assessments and treatment plans, enhancing overall patient outcomes.
- Streamlined scheduling processes for patient appointments, improving clinic efficiency and reducing wait times for patients
- Provide direct care and supervision of patients admitted following the prescribed behavioral protocols
- Implemented written behavioral and educational treatment plans
- Collect and record data on observable patient-specific target behaviors
Dietary and Activities Assistant
Heartlands Senior Living
Ellicott City
12.2016 - 01.2019
- Assisted in planning and implementing engaging dietary activities, enhancing residents' social interactions and overall well-being.
- Coordinated with kitchen staff to ensure dietary preferences were met, contributing to improved resident satisfaction with meal services.
- Facilitated daily recreational programs for residents, promoting physical activity and mental stimulation in a supportive environment.
Education
Some College (No Degree) - Early Childhood Special Education
Monroe College | Rochester, New
Rochester , NYSkills
- Advanced Mail Sorting Automation
Systems Operation - Route Optimization and Logistics
Management - Adaptive Problem-Solving in Delivery
Challenges - Digital Mailroom Technologies Expertise
- Customer Relationship Management
(CRM) Software Proficiency - Exceptional Time Management and
Efficiency - Postal Regulations and Compliance
Knowledge
- Data-Driven Decision Making in Mail
Operations - Cross-Cultural Communication Skills
- Ergonomic Safety Practices and Injury
Prevention - Blockchain Technology for Mail Tracking
- Crisis Management and Emergency
Response - Sustainable Postal Practices
Certification
- NALC Region 13 Advanced Shop Steward Certificate
- Certified in Adobe illustrator
Affiliations
- Scholar Athlete
Timeline
Mail Carrier
United States Post Office
02.2023 - Current
Clinical Assistant
Kennedy Krieger Institute
11.2019 - 02.2023
Dietary and Activities Assistant
Heartlands Senior Living
12.2016 - 01.2019
Some College (No Degree) - Early Childhood Special Education
Monroe College | Rochester, New