Deja Turner
Baltimore
Summary
Highly organized and detail oriented professional with over seven years of experience supporting daily operations in healthcare, customer service, retail leadership, and office environments. Skilled in front desk management, appointment scheduling, customer relations, employee training, records management, and administrative support. Recognized for exceptional communication, professionalism, and the ability to manage multiple priorities in fast paced settings.
Overview
11
11
years of professional experience
Work History
Senior Wellness Coordinator
The Joint Chiropractic
05.2024 - Current
- Managed front desk operations, ensuring efficient patient check in and check out.
- Coordinated patient appointments while maintaining accurate and confidential record.
- Delivered exceptional customer service by answering questions, resolving concerns, and creating a welcoming patient experience.
- Processed payments and maintained accurate transactions.
- Trained new team members on daily operations and procedures.
Call Center Representative
William Sonoma
09.2023 - 04.2024
- Assisted over 50 customers daily through inbound calls while maintaining high customer satisfaction.
- Resolved product, order, and delivery concerns with professionalism and efficiency.
- Maintained extensive product knowledge to provide accurate information and recommendations.
- Consistently exceeded customer service expectations, earning numerous positive customer feedback.
Mail Carrier
United States Postal Service
11.2021 - 10.2023
- Delivered mail and packages accurately while meeting strict daily deadlines.
- Assisted customers by resolving delivery concerns and providing shipment tracking support.
- Processed and organized high volumes of mail while maintaining accuracy.
- Collaborated with team members to ensure efficient daily operations.
Sales Associate
Marshalls
03.2021 - 10.2021
- Assisted customers with purchases while providing exceptional customer service.
- Operated point of sale systems accurately.
- Maintained and organized merchandise displays.
- Assisted with inventory organization and daily store operations.
Client Specialist Key Holder
Talbots
06.2018 - 05.2021
- Managed daily store operations including opening and closing procedures.
- Scheduled appointments and coordinated daily team responsibilities.
- Trained and supervised associates to improve productivity and customer service.
- Managed cash deposits, register reconciliation, and operational reports.
- Processed online and telephone orders while maintaining inventory accuracy.
- Styled clients and built long term customer relationships through personalized service.
Administrative Assistant
IMET
06.2015 - 07.2018
- Preformed accurate data entry for payroll, salary, and benefits information.
- Organized, scanned, and maintained confidential records and documentation.
- Assisted with purchasing and procurement using company cards.
- Managed incoming and outgoing mail distribution.
- Provided administrative support to faculty and office staff while maintaining organized filing systems.
Education
Business Management
Towson University
Cosmetology
Mergenthaler Vocational Technical High School
Skills
- Administrative Support
- Front Office Operations
- Appointment Scheduling
- Calendar Management
- Customer Relations
- Data Entry
- Microsoft Office (Word, Outlook, Excel)
- Team Training & Onboarding
- Records Management
- Problem Resolution
- Organization & Time Management
- Cash Handling & Reconciliation
- Written & Verbal Communication
- Phone Systems
Volunteer Experience
- Tutor, Fallstaff Middle School
- Volunteer, Penn Grove Retreat
- Volunteer, The Christian Community Center
Timeline
Senior Wellness Coordinator
The Joint Chiropractic
05.2024 - Current
Call Center Representative
William Sonoma
09.2023 - 04.2024
Mail Carrier
United States Postal Service
11.2021 - 10.2023
Sales Associate
Marshalls
03.2021 - 10.2021
Client Specialist Key Holder
Talbots
06.2018 - 05.2021
Administrative Assistant
IMET
06.2015 - 07.2018
Business Management
Towson University
Cosmetology
Mergenthaler Vocational Technical High School